Lead Case Manager

Evergreen Treatment Services & REACH•Olympia, WA

4d•$73,000 - $82,000

About The Position

The Case Management Team Lead provides daily support and guidance to Case Managers serving individuals with complex needs, including those experiencing homelessness, dualdiagnosis mental health conditions, and substance use challenges. This role ensures consistent, high-quality service delivery through effective communication, coordination, and oversight of case management functions. The ideal candidate is well-organized, reliable, professional, and committed to fostering an inclusive, participant-centered environment. This position is rooted in ETS’ Philosophy of Care, emphasizing Collaboration, Compassion, Diversity, Empowerment, Holistic Approaches, Innovation, and Integrity.

Requirements

Bachelor’s degree in social work, Social Sciences, psychology, behavioral health, or related field preferred.
At least 1 year of leadership or supervisory experience (preferred).
Minimum two years providing case management or behavioral health services to individuals with mental health, substance use, or homelessness-related challenges (highly desirable).
Strong organizational skills with consistent reliability and professionalism.
Effective communication and collaboration skills with diverse staff and participants.
Strong understanding of behavioral health principles, care coordination, and recovery-oriented systems of care.
Excellent communication, organization, and documentation skills.
Ability to work effectively with diverse populations and maintain professional boundaries.
Proficiency in Microsoft 365 and electronic health records (EHR).
Valid driver’s license and ability to travel locally.

Nice To Haves

Relevant lived experience and/or professional training in behavioral health or case management is highly valued.
Experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges is highly desirable.
Familiarity with electronic documentation systems (SAMMS/PointClickCare) is a plus.

Responsibilities

Participant Discharges
Receive discharge information from Case Managers and complete the discharge process in the system.
Ensure participants are appropriately transitioned out of active case management services.
Case Assignment & Monitoring
Assign new cases equitably based on caseload size and staff capacity.
Distribute referrals in a balanced and fair manner.
Regularly review the electronic health record (SAMMS) and PointClickCare (PCC) to ensure timely and accurate documentation.
Track caseload trends and identify when adjustments or additional support are needed.
Maintains a case load of participants.
Provide support to team on TIM (Treatment in Motion) in Shelton as needed. ?
Team Coordination & Communication
Lead morning huddles to discuss priorities, updates, and case needs.
Promote open communication among team members and across departments.
Share program updates, policy changes, and resource information promptly.
Staff Support & Supervision
Provide daily guidance, mentorship, and support to Case Managers.
Serve as the first point of contact for questions, challenges, or escalated participant concerns.
Ensure adequate staffing coverage to meet program and participant needs.
Collaborate with supervisor to identify training needs and opportunities for staff development.
Provide outreach, engagement, intensive case management, and care coordinator services for assigned participants.
Regulatory & Compliance Expectations?
Consistently adhere to?established?policies, procedures, and documentation timelines.?
Protect participant privacy and confidentiality at all times, in accordance with HIPAA.?
Follow confidentiality requirements outlined in 42 CFR, Part 2.?
Maintain the highest standards of professional ethics and conduct?in accordance with?applicable laws, regulations, and professional codes of practice.?
Attend professional development and other relevant?training?as?required.
Resource & Data Management
Maintain organized, up-to-date resources, forms, and materials in SharePoint.
Support documentation quality by reviewing case notes, SAMMS/PCC entries, and compliance standards.
Assist with data collection and tracking for reporting and program improvement.
Leadership & Program Support
Model professionalism, accountability, consistent attendance, and participant-centered care.
Foster a positive, collaborative, and supportive team culture.
Assist with implementing workflows, program initiatives, and quality improvement projects.
Equity, Ethics & Culture Alignment?
Demonstrate understanding of racial justice and social equity.?
Commit to creating?an equitable?environment for all ETS participants and staff.?
Build and?maintain?respectful, effective relationships across diverse racial, ethnic, sexual orientation, gender identity, and socioeconomic backgrounds.?
Support the organization-wide efforts to reimagine our interconnectedness within our community, to overcome aspects of our society and organizational culture shaped by white supremacy and settler colonialism.?
Treatment in Motion (TIM)
The Case Management Team Lead for the Treatment in Motion (TIM) program provides leadership and supervision to a team delivering outreach, engagement, and intensive case management to adults experiencing homelessness, behavioral health challenges, and opioid use disorder.
This role oversees staff in building trusting relationships with participants, supporting access to MOUD treatment, housing, medical care, mental health services, and ensures the development and maintenance of individualized service plans.
The Team Lead coordinates care with community providers, advocates for participants across systems, monitors documentation and program compliance, and fosters a collaborative, traumainformed team environment.
In addition to mentoring and supporting staff, the role includes carrying a reduced caseload, participating in program improvement initiatives, ensuring site and community safety, and conducting local travel as needed to meet participants where they are.

Benefits

Medical and Dental benefits, as well as voluntary Vision benefits.
403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
Basic Life/ADD/FSA tax saving accounts for health and dependent care.
Employee Assistance Program (EAP), voluntary long-term disability coverage.
Vacation (2 weeks/year, access at 6 months)
Sick leave (24 days/year, access at 30 days).
Mental health leave (12 days/year, access at 30 days).
Holidays (12 days/year) and one Floating Holiday per year.
Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.
Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
License renewal reimbursement and tuition/training assistance.
Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.
Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).
Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.
Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.