Lead Case Manager (Solara House)

Ruby's Place•Oakland, CA

1d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Requirements

Bachelor’s degree in social work, human services, or related field preferred; equivalent experience may be considered.
Minimum of three years of experience providing case management services to individuals experiencing homelessness or housing instability.
Experience leading, mentoring, or supporting case management teams preferred.
Strong knowledge of HMIS and case management documentation requirements.
Experience working with diverse populations and individuals with complex needs.
Strong organizational, leadership, and communication skills.
Valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

Nice To Haves

Experience working in shelter, residential, or housing programs.
Knowledge of trauma-informed care, harm reduction, and housing-first approaches.
Experience supporting program compliance and quality assurance efforts.

Responsibilities

Provide day-to-day leadership, guidance, and support to the case management team.
Support case managers in maintaining high-quality, participant-centered service delivery.
Assist with case consultations, problem-solving, and coordination of participant services.
Promote consistency in service delivery practices across the case management team.
Maintain and manage an active caseload of participants.
Conduct assessments, develop service plans, and provide ongoing case management support.
Support participants in accessing housing resources, benefits, healthcare, employment services, and other supportive resources.
Assist participants in identifying and addressing barriers to housing stability and self-sufficiency.
Monitor case management documentation to ensure compliance with agency standards, funder requirements, and best practices.
Review case notes, assessments, service plans, and participant records for quality and completeness.
Support ongoing improvement of documentation practices and service delivery standards.
Ensure timely and accurate HMIS data entry and maintenance of participant records.
Provide support and guidance to staff regarding HMIS usage, documentation expectations, and reporting practices.
Work collaboratively with leadership to address data quality concerns and reporting needs.
Support onboarding and training of new case management staff.
Provide coaching and mentorship to strengthen staff skills and knowledge.
Promote trauma-informed, culturally responsive, and participant-centered approaches to service delivery.
Work closely with program leadership and multidisciplinary teams to coordinate participant care and service delivery.
Participate in team meetings, case conferencing, and program planning discussions.
Maintain effective communication with internal departments and external service providers.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.