Lead Case Manager, Level 2

St. Charles Inc•West Allis, WI

16d•Hybrid

About The Position

Provides guidance and direction to Program Case Managers regarding the daily operations and systems related to being a Case Manager in the Level 2 In Home Monitoring program. Also provide individual case management services to a smaller caseload of youth and families in the pre-disposition and /or post dispositional court process of Milwaukee County’s Division of Youth and Family Services programming.

Requirements

Bachelor’s degree in Human Services, Social Work, Criminal Justice or related field.
Two year’s experience with programs that serve a delinquent or at risk youth population.
One year experience serving targeted population (Level 2 program preferred)
Valid Wisconsin driver’s license and liability insurance.
Ability to use vehicles for work related duties according to the agency’s insurance liability standards.
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each.
Knowledge base of adolescent and family issues and dynamics.
Appreciation for cultural and socioeconomic dynamics.
Knowledge of human growth and development theories.
Ability to accurately perform record keeping and documentation entries
Ability to perform computer tasks using MS Windows applications, agency data base systems, etc.

Responsibilities

Trains/Coaches new Case Managers in the policies and procedures of the Level 2 In home monitoring program
Assists Program Manager in completion of required reports, data collection tools, intake and assignment of cases.
Ability to adhere to the on call schedule
Flexible non-routine tracks to ensure youth’s full compliance with the court’s orders and curfews.
Commitment to work with any youth and family that is referred for the duration of their involvement in the program; acknowledge and emphasize the youth and family’s strengths, culture, and community.
Support the family decision-making process to empower the youth and the family to avoid further law violations or continued involvement in the Juvenile Justice System.
Prepare all documentation according to the program’s designated time frames.
Presentation of reports to contracting entities including court officials.
Professional interactions with school staff to monitor daily school attendance, address school behavior and the performance of each youth to improve the youth’s functioning and behavior.
Coordinate and complete assigned tracking/coverage per program expectations and requirements as well as ensuring mandatory counseling hours and recreation are provided to each youth on caseload.
Ability to facilitate, counsel and supervise youth and family group sessions.
Provide Global Positioning services (GPS) monitoring of youth according to program expectations.
Cross-trained in all Community Monitor functions.
Adheres to St. Charles Youth & Family Services Policies and Procedures
Complies with all Level II Case Manager Functions
Other duties as assigned.