Lead Career Navigator

Equus•Chicago, IL

14h•$52,000 - $56,160•Onsite

About The Position

Manages the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals. Also ensures that systems are in place to deliver quality program services. This role requires managing and conducting analysis of workforce activities to ensure implementation of policies and procedures, evaluating compliance with policies and procedures and adherence to contract requirements. The Lead Career Navigator will collaborate with the Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. They will communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations for enhancements, serving as the point person for programmatic issues and resolutions. Additionally, this role involves developing and delivering program-specific training, formulating teaching outlines, and ensuring staff demonstrate required knowledge and skills. The Lead Career Navigator will be actively engaged with all relevant operations leading to the success of staff, communities, centers, and the system, analyzing data, identifying trends, and mobilizing staff to take action. They will also manage and conduct quality reviews, prepare reports, communicate findings and recommendations, and ensure corrective actions are completed within required timeframes. Finally, this role includes designing and delivering user-friendly status and trending reports to the operations management team and providing performance summaries to the Project Director.

Requirements

Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
Minimum of five years of experience working with the Workforce Investment Opportunity Act preferred, with a minimum of three years in a supervisory capacity.
Strong business knowledge of customer service best practices and performance management.
Requires knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.
Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
High level of communications skills and the ability to work alone.
Need strong technical skills and commitment to a continually improving environment.

Nice To Haves

Experience working with the Workforce Investment Opportunity Act preferred

Responsibilities

Manage the applicable program to meet/exceed defined goals.
Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
Communicate new and/or modified policies and procedures to staff.
Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
Works closely with Quality Performance & Training Specialist to ensure program compliance.
Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.
Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures.
Evaluate compliance with policies and procedures and adherence to contract requirements.
Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained.
Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements.
Be the point person for programmatic issues and resolutions.
Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations.
Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training.
Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to the program.
Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system.
Analyze programmatic and other related data, identify trends and mobilize staff to take action.
Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff.
Ensure the appropriate actions are taken to avoid monitoring findings.
Review and implement internal systems geared toward reducing and/or eliminating findings and observations.
Ensure that state and local corrective actions are completed within required timeframes.
Design and deliver user friendly status and trending reports to operations management team to track performance outcomes and other related key data.
Develop and provide performance summary to Project Director by the 10th workday each month.