Lead Career Advisor

Career Team•Metairie, LA

22d•$48,000 - $55,000•Onsite

About The Position

Career Team is hiring a Lead Career Advisor as part of the Workforce Innovation and Opportunity Act (WIOA) program to work with WIOA and Unemployed and Underemployed Adult Job Seeker customers. This position will be responsible for providing oversight and coaching to the Career Advisors, both internal and external processes for partnership building. This position will approve enrollment applications and support services, assess caseload shape, report monthly, train in case management activities related to the WIOA program as outlined in the current program design, and assist with the day-to-day operation of the Career Advisors.

Requirements

Associate's degree or higher
2+ years of experience working in a career center or providing career development services
1+ year of experience working with unemployed and underemployed individuals
Ability to give presentations and workshops (public speaking)
Demonstrated understanding of WIOA programs and services
Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
Knowledge of local community colleges, local community partners and private training provider system a plus
Knowledgeable about workforce program requirements
Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License

Nice To Haves

Bachelor’s degree
Experience with local WIOA programs strongly preferred
Knowledgeable about the local region and relevant partners
Astounding ability to multitask and be proactive

Responsibilities

Serve our staff with leadership
Support and report to the local Project/Executive Director
Manage the team’s active caseloads for served programs
Create and maintain all sites and oversee program referral pathway processes
Ensures that Career Advisors maintain accurate written case records and files that are necessary to meet contractual requirements
Assist with complex casework service plans
Assists Career Advisors to mitigated and remove barriers
Assess, manage, and maintain a caseload of new registrants as well as carryover participants
Tracks clients’ progress in training and job search activities monthly
Case note all interactions with clients
Build strong partnerships with community organizations
Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff
Help drive customer success and positive outcomes for contractual measures
Provides training and career coaching on assessments to help establish career goals aligned with the skill needs of area business and industry
Prepare and present reports of activities and accomplishments
Periodically provide coverage at different locations as need
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed