Lead Care Manager

Life Skills Training and Educational Programs•Oakland, CA

10d•$28 - $28•Hybrid

About The Position

The Lead Care Manager under the direction of the Cal AIM Services Director, assists and aids members with enhanced coordination of care. This role promotes and lives out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles. The Lead Care Manager follows all LifeSTEPS policies, procedures and guidelines. Core duties include assessing members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine the nature and degree of assistance required. The position is responsible for developing and monitoring the member’s care plan, revising it as needed, and coordinating with external entities providing member care, including primary care providers, specialists, behavioral health, community-based services, long-term services and supports, and oral health providers. Responsibilities also include medication review/reconciliation, scheduling and providing reminders for appointments, coordinating transportation, identifying and helping to overcome barriers to adherence to the care plan, and promoting, coordinating, and tailoring services to meet identified needs. The Lead Care Manager will assist members individually, with family, or guardians and caregivers regarding plans for meeting needs, providing culturally appropriate person-centered planning, education, training, and care instructions, and documenting these activities and plans for follow-up. Advocacy and referrals to community resources, human services, and other organizations are also key functions. The role involves compiling records, preparing reports, submitting claims to Managed Care Plans (MCP’s) when required, and maintaining all required client data in the mylifesteps.org database on a continuous, regular basis, ensuring entries are up to date prior to each weekly supervision call. Administrative assignments, including timely data entry in multiple databases, are also required. The Lead Care Manager will review service plans and perform follow-ups to determine the quantity and quality of services provided to members and the status of member cases. Accessing and recording member and community resource information, and securing supplementary information such as employment, medical records, or school reports as needed are also part of the role. The position involves studying and assessing the strengths and weaknesses of existing resources. Additionally, the Lead Care Manager provides comprehensive housing transitions and housing tenancy navigation support to eligible members, completing screenings and assessments to identify housing needs and factors contributing to housing instability. This includes identifying and facilitating access to suitable housing options, application processes, move-in activities, rental negotiations, and service referrals. Facility and habitability inspections may be conducted as needed. The role facilitates access to supportive services such as job training, life skills development, legal services, financial resources, and healthcare providers. Fostering working relationships with property management firms, property owners, housing services agencies, and housing advocacy organizations is crucial. Engaging with landlords and familiarizing them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues is also a responsibility. The Lead Care Manager will provide culturally appropriate health education information and outreach in community-based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members.

Requirements

Bachelors degree in social work, psychology or related field.
Two (2) years of experience in a similar environment providing social services.
An equivalent combination of education and experience may substitute for the degree.

Responsibilities

Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles.
Follow all LifeSTEPS policies, procedures and guidelines.
Assess members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance.
Responsible for developing and monitoring the member’s care plan.
Responsible for revising member’s care plan as needed.
Coordinate with external entities providing member with some level of care.
Coordinate with primary care providers, specialists, behavioral health, community based, long term services and supports needs and oral health providers involved in the care of the member.
Medication review/reconciliation.
Scheduling appointments and providing appointment reminders.
Coordinating transportation and possible accompaniment to critical appointments.
Identify and help to overcome barriers to adherence to care plan.
Promote, coordinate and tailor services to meet identified needs.
Assist members individually, with family, or guardians and caregivers regarding plans for meeting needs; provide culturally appropriate person centered planning, education, training and care instructions and document those activities and the plans for follow up.
Advocate and refer members to community resources, human services and other organizations as needed.
Compile records and prepare reports.
Submit claims to Managed Care Plans (MCP’s) for all member services when required.
Maintain all required client data in the mylifesteps.org database on a continuous, regular basis.
Ensure entries are up to date prior to each weekly supervision call.
Complete all administrative assignments including timely data entry in multiple databases.
Review service plan and perform follow ups to determine quantity and quality of services provided members and status of member cases.
Access and record member and community resource information.
Secure supplementary information such as employment, medical records, or school reports as needed.
Study and assess strength and weakness of existing resources.
Provides comprehensive housing transitions and housing tenancy navigation support to members eligible for services
Completes screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate.
Identifies and facilitates access to suitable housing options for members, as well as application processes, move in activities, rental negotiations and service referrals.
Conduct facility and habitability inspections, as needed.
Facilitates access to supportive services such as job training, life skills development, legal services financial resources and health care providers.
Fosters working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations.
Engage with landlords and familiarize them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues.
Provide culturally appropriate health education information and outreach in community based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members.