Lead Care Manager (South Los Angeles)

Didi Hirsch Mental Health Services•Inglewood, CA

3d•$21 - $25•Hybrid

About The Position

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. Candidates must be based in South Los Angeles (SPA 6). About Didi Hirsch Since 1942, Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services. Home to the nation's first Suicide Prevention Center, Didi Hirsch serves approximately 270,000 people annually through culturally responsive, equitable care. More than 1,000 dedicated employees and volunteers make our mission possible every day. Make a Direct Impact in Your Community Join Didi Hirsch's Enhanced Care Management team and help individuals with complex mental health, substance use, and social service needs access the care and support they deserve. As a Lead Case Manager (internally referred to as a Lead Care Manager), you will build meaningful relationships, coordinate whole-person care, and serve as a trusted advocate for members as they navigate their recovery and wellness journey.

Requirements

High school diploma or GED required; bachelor's degree in social work, psychology, counseling, nursing, or a related field preferred.
Two or more years of experience supporting Medi-Cal members, behavioral health populations, or individuals with complex care needs.
Strong relationship-building and communication skills with the ability to engage individuals from diverse backgrounds.
Knowledge of community resources, care coordination, trauma-informed care, motivational interviewing, and harm-reduction practices.
Current California driver's license, reliable transportation, and the ability to travel throughout the South Los Angeles community.
Strong organizational, critical-thinking, and documentation skills with the ability to manage multiple priorities effectively.

Responsibilities

Conduct comprehensive assessments and develop personalized care plans that address the full spectrum of member needs, including physical health, behavioral health, substance use, housing stability, and access to social services.
Advocate on behalf of members, connecting them to essential resources such as benefits, transportation, housing assistance, and community-based support.
Use motivational interviewing, trauma-informed care, and harm-reduction practices to empower individuals to engage in their care, improve their well-being, and build long-term stability and independence.