Lead Care Manager
HEALTH AND LIFE ORGANIZATION INC•Sacramento, CA
•$40 - $50•Hybrid
About The Position
This role will report to the Enhanced Care Management Director and is responsible for clinical care coordination of assigned patient populations. The Lead Care Manager will lead Enhanced Care Management teams by supervising Community Health Workers to create and carry out care plans under the ECM program. Travel and in home patient visits may be required.
Requirements
- Associate degree or higher in social work or related
- Valid Register Nurse License or Social Work License
- 1 year of experiences in social services, community health, nursing, behavioral health or case management
- Valid Driver’s License with clean/good driving record
- Ability to conduct oneself in a profession manner
- Ability to cooperative and collaborate with a team of healthcare professional to provide non-discriminatory care to underserved patient populations
- Ability to use Word, Excel, Power point, and Outlook
- Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)
- Ability to manage multiple tasks in a high volume environment.
- Ability to prioritize and perform a variety of tasks in a fast paced environment.
- Ability to take initiative and function with a high level of independence and problem solve.
- Ability to maintain a good attendance and report to work on time
- Ability to effectively communicate (oral and written)
- Ability to provide good customer/patient services
- Ability to adhere to the health center’s policies and procedures include but not limited to safety, employment and medical care services.
Responsibilities
- Providing management oversight of the ECM benefit which provides for a whole person approach to care to address the clinical and non-clinal circumstances of high need
- Identifying, developing and implementing program partnerships, care delivery models, and community based health practices in order to successfully achieve ECM’s strategic and tactical objectives
- Providing leadership and support for successful integration of ECM services through interdepartmental collaboration, integration, and communication across all departments
- Conducting meetings with ECM Staff
- Collaborating with internal stakeholders to ensure that ECM providers are aware of the ECM Unit’s core service components and delivery strategies
- Researching and identifying ECM best practices and sharing that information with ECM providers and care teams
- Collaborating with staff across all departments to ensure that ECM services and benefits are implemented according to contractual requirements
- Interviewing and participating in the selection of staff in conjunction with ECM Director
- Collaborating with the ECM Director in developing staff training plans, career pathways and routine individual staff performance reviews
- Evaluating employee performance, providing feedback to staff, and coaching and counseling or disciplining staff when performance issues arise
- Overseeing or conducting staff training, including the development and maintenance of training materials, in conjunction with the Training and Development team
- Identifying training gaps and opportunities for improved performance
- Overseeing staff in multiple office locations and/or telecommute settings
- Performing Assessments and creating care plans for escalated ECM patient cases
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
