Lead Care Manager

Seneca Family of Agencies • San Francisco, CA

15d • Hybrid

About The Position

Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management. Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

Requirements

• Bachelor's degree OR Associate degree or equivalent + 1 year of applicable work experience OR High school diploma/GED + 2 years of applicable work experience
• Applicable experience includes paid or unpaid work with youth, families, or in the social services field.
• At least 21 years of age.
• Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
• Own vehicle and current automobile insurance.

Nice To Haves

• Prior case management and community-based experience preferred.
• Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.
• Commitment to advancing racial equity.
• Strong written and oral communication skills.
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.

Responsibilities

• Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
• Complete a comprehensive assessment and develop a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow-up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.

Benefits

• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• Long-term disability, family leave, and life insurance
• 50% paid premiums for dependents
• 403b retirement plan
• Employer-paid Employee Assistance Plan
• 5 weeks of flexible paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level