Lead Care Coordinator

Complete Care • Winter Haven, FL

3d

About The Position

At Complete Care, the patient is the priority. We operate as one unified care team, committed to delivering exceptional outcomes through collaboration, accountability, and compassion.
We are seeking a Lead Care Coordinator to oversee treatment-floor operations and support clinical excellence across rehabilitation services. This role blends leadership, workflow oversight, and hands-on clinical coordination to ensure high-quality patient care, accurate documentation, and seamless interdisciplinary collaboration.

Requirements

• Strong leadership and coaching abilities
• Excellent communication and collaboration skills
• Operational awareness with strong attention to documentation accuracy
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Minimum 1 year of experience as a Care Coordinator
• Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: https://info.flclearinghouse.com/

Nice To Haves

• 2–3 years of clinical support experience with leadership responsibilities

Responsibilities

• Lead daily treatment-floor operations and maintain an active leadership presence.
• Monitor patient flow and adjust assignments to support efficiency and quality care.
• Reinforce therapy safety, provider directives, and clinical best practices.
• Support Rehab Care Coordinators with provider-directed therapies and DME dispensing and training.
• Participate in interviewing and selecting Rehab Care Coordinator candidates.
• Train, onboard, and mentor new team members.
• Provide ongoing coaching, feedback, and performance development.
• Contribute to performance evaluations and growth plans.
• Monitor care plan adherence and escalate concerns when needed.
• Ensure provider expectations and therapy components are fully executed.
• Support KPIs tied to visit adherence, order fulfillment, and care completion.
• Audit therapy documentation for accuracy, completeness, and timeliness.
• Ensure provider-directed orders are clearly communicated and completed.
• Support documentation workflows that reduce billing errors and delays.
• Train team members to identify insurance and authorization barriers.
• Coordinate with Administrative Care Coordinators on authorization needs.
• Escalate eligibility or coverage concerns to leadership.
• Ensure services are delivered only when coverage is confirmed to protect revenue integrity.
• Support Practice or Hub Managers with staffing and clinical flow decisions.
• Identify workflow bottlenecks and recommend process improvements.
• Collaborate closely with providers, front desk leadership, and administrative teams.
• Support smooth transitions across medical, imaging, rehab, and chiropractic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees