Lead Care Coordinator
About The Position
The Lead Care Coordinator provides day-to-day leadership, operational oversight, and subject-matter expertise for Care Management Coordinators across all locations. This working lead coordinator role includes monitoring productivity and quality outcomes, identifying workflow barriers, and ensuring timely and effective care coordination. The Lead Care Coordinator provides real-time guidance and support to staff, conducts onsite workflow reviews, participates in orientation and training, and collaborates closely with the Transitions of Care Manager on operational performance, customer satisfaction, and staff development.
Requirements
- Minimum of one year of medical office or hospital experience required.
- High school diploma or GED required.
- Knowledge of medical terminology and healthcare office operations.
- Strong customer service and communication skills.
- Ability to mentor staff and develop staff.
- Strong decision making and problem-solving abilities.
- Ability to foster teamwork and promote a positive, inclusive environment.
- Change management and workflow improvement skills.
- Proficiency in computer systems and clinical applications.
- Ability to work independently.
- Professionalism, accountability, and reliability.
Nice To Haves
- Previous leadership experience preferred.
- Courses in medical terminology or healthcare office management are preferred.
Responsibilities
- Leads real-time Transitions of Care (TOC) review, monitor trends, and identify priority needs.
- Analyzes key performance metrics and identifies barriers and operational needs.
- Provides staffing oversight and coverage support, including PTO coverage and interim support during vacancies or medical leave.
- Escalates patient scheduling issues to office supervisors as appropriate.
- Conducts weekly onsite visits to core hospital sites to observe coordinator workflow, scripting and scheduling.
- Identifies workflow improvement opportunities and partners with leadership on solutions.
- Oversees the orientation of new staff hires and provides ongoing training as needed.
- Serves as a coaching resource to staff, providing real-time guidance and support.
- Ensures staff have the tools and resources needed to meet daily workloads.
- Supports the performance evaluation process.
- Maintains a positive, professional demeanor through verbal and non‑verbal communication.
- Ensures patient and staff information is communicated in a supportive, timely, and clear manner.
- Resolves interpersonal conflicts using appropriate methods and organizational resources.
- Represents Transitions of Care in internal meetings, community efforts, and organizational committees.
- Demonstrates organizational values of Respect, Integrity, Stewardship, and Excellence.
- Maintains strict confidentiality of patient and employee information.
- Performs additional duties and projects assigned by the Manager, Transitions of Care.
- Demonstrates teamwork, flexibility, adaptability, and openness to constructive feedback.
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
