LEAD Cannabis Budtender - Full Time

Bud•Watertown, MA

9d•Onsite

About The Position

The Lead Sales Associate is first & foremost a guest-facing Sales Associate, spending the substantial majority of each shift directly serving guests, completing sales transactions & supporting the sales floor. This role recognizes experienced, high-performing Sales Associates who can serve as a peer resource for the team, while continuing to perform the same core guest-service & sales responsibilities as other Sales Associates. Lead Sales Associates may help with opening & closing tasks, transaction verification, product knowledge & operational communication as directed by Retail Management - they help keep the shift organized by communicating information & supporting their peers, but do not supervise or manage employees. Any employee-performance, conduct, scheduling, policy or other managerial concern must be escalated to a Shift Supervisor, Assistant Retail Manager or Retail General Manager. Being an experienced peer resource, or assisting another Sales Associate, does not give the Lead Sales Associate supervisory or managerial authority.

Requirements

High school diploma or equivalent - required
Two or more years of work experience - required
Exceptional guest service & hospitality skills
Advanced cannabis & product knowledge
Strong sales etiquette with a guest-centered approach
Consistent cash-handling & transaction accuracy
Strong attention to detail
Ability to prioritize tasks in a fast-paced environment
Strong interpersonal & communication skills
Ability to positively support & guide peers without exercising supervisory authority
A solution-focused mindset & strong personal accountability
Ability to connect with a diverse guest population
Strong math skills & ability to think on your feet
Proficiency with point-of-sale systems & company technology
Working knowledge of Microsoft Office
Ability to troubleshoot minor technology or POS issues
Curiosity & willingness to learn new technology, systems & tools
Must pass all required background checks
Must be at least 21 years of age
Must remain eligible for state-required cannabis industry badging
Must maintain all required licenses, certifications & trainings
Must remain compliant with Company policies & applicable cannabis regulations
Must be available to work nights, weekends & holidays as required

Nice To Haves

Retail, hospitality or customer-facing experience - preferred
Cannabis industry experience - preferred
Strong cash-handling experience - preferred
Experience with POS systems - preferred
Demonstrated reliability, product knowledge & guest-service performance - preferred

Responsibilities

Spend the substantial majority of each shift directly serving guests & performing Sales Associate duties
Guide guests through the retail experience & complete cannabis sales transactions
Provide knowledgeable, professional & hospitality-driven service
Maintain advanced knowledge of cannabis products, brands, consumption methods & storage requirements
Answer guest questions within the scope of Company training & applicable regulations
Create an engaging, welcoming & efficient sales experience
Build guest trust & loyalty through consistent service
Maintain awareness of promotions, menu offerings & Company initiatives
Help maintain efficient guest flow during high-volume periods
Accurately make change & maintain an assigned cash till
Maintain a clean, organized & guest-ready sales floor
Serve as an experienced peer resource for Sales Associates
Model Company standards, policies, hospitality expectations & proper procedures
Answer routine procedural or product questions from peers based on established Company guidance
Help newer Sales Associates understand established processes & expectations
Communicate information & directions provided by Retail Management to the team
Help reinforce training previously provided by management
Identify questions, concerns or performance issues & escalate them to Retail Management
Support a collaborative, respectful & positive team environment
Understand that these peer-leadership responsibilities do not include supervisory or managerial authority over other employees
Review transactions for product, quantity & charge accuracy as assigned
Verify online-order accuracy before guest pickup as assigned
Maintain proficiency in the Company's point-of-sale system
Support routine opening or closing tasks as assigned by management
Perform key-holder responsibilities when authorized, provided those responsibilities do not involve supervising employees
Troubleshoot minor POS or technology issues & escalate unresolved concerns
Maintain accurate cash handling & follow all Company cash-control procedures
Communicate cash needs or discrepancies promptly to Retail Management
Perform additional non-managerial operational tasks as assigned
Dispense cannabis & cannabis products in strict accordance with applicable regulations & Company procedures
Maintain working knowledge of METRC & required POS processes
Maintain awareness of inventory levels on the sales floor
Communicate product needs to Inventory or Retail Management
Maintain accuracy of assigned inventory & immediately report discrepancies
Help prevent sales to minors, theft & diversion
Follow all Company policies, Standard Operating Procedures & regulatory requirements
Immediately escalate compliance or security concerns to management
Use company-approved technology & AI tools to support learning, organization, communication & day-to-day productivity
Use approved AI tools to help organize information, improve routine written communications or better understand Company-approved materials when appropriate
Use Company systems & technology accurately when completing sales, inventory & operational responsibilities
Demonstrate curiosity & adaptability as new technology & systems are introduced
Review all AI-generated information for accuracy before relying on or using it
Never enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policy
Understand that AI & technology may support the role but do not replace Company training, established procedures, management direction or independent judgment