LEAD BUTLER

Fisher Island Club•Fisher Island, FL

14h•Onsite

About The Position

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Summary: The Butler / In-Room Dining Specialist serves as a primary point of contact for guests, ensuring a seamless, memorable, and highly personalized experience from arrival to departure. This role blends classic hospitality with modern service expectations, including managing in-room dining, special requests, and tailored guest amenities.

Requirements

Previous experience as a Butler, Guest Relations Officer, or in luxury hospitality preferred.
Strong background in food & beverage or in-room dining service.
Exceptional interpersonal skills and a warm, polished service style.
Excellent communication and problem-solving abilities.
Ability to multitask, prioritize, and remain calm under pressure.
High level of discretion and respect for guest privacy.
Professional appearance and grooming.
Flexible schedule, including mornings, evenings, weekends, and holidays.
Alcoholic beverage certification
Food safety certification.
Proactive, Team Player, Problem Solver
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Demonstrate positive behaviors, smiling, being polite and courteous
Able to develop a camaraderie with team members

Responsibilities

Provide personalized, discreet, and anticipatory service to all guests.
Greet guests upon arrival and assist with check-in procedures when needed.
Handle guest requests promptly, professionally, and with attention to detail.
Coordinate special guest preferences (amenities, room setup, celebrations, etc.).
Offer assistance with unpacking/packing, garment pressing, and other traditional butler services.
Maintain strong knowledge of hotel facilities, local attractions, and services to provide curated recommendations.
Oversee the complete in-room dining operation, from order-taking to setup and service.
Prepare trays, trolleys, and amenities according to hotel presentation standards.
Deliver food and beverages promptly with refined, attentive service.
Monitor in-room dining order accuracy and coordinate with the kitchen for timely preparation.
Collect trays and ensure rooms and corridors remain clean and tidy.
Assist in developing and refining the in-room dining service standards.
Maintain guest records and preferences to enhance future stays.
Liaise closely with Front Office, Housekeeping, Food & Beverage, and Management to ensure seamless guest service.
Monitor stock of amenities, dining supplies, and service equipment.
Uphold all hotel policies, safety procedures, and hygiene standards.