Lead Business Systems Analyst - Bureau of Internal Oversight

Maricopa County•Phoenix, AZ

1d•Onsite

About The Position

The Business Systems Analyst Senior/Lead configures and validates functional aspects of the Early Identification System (EIS) applications, leads and accurately executes complex EIS implementation projects using related tools and best practices. This role acts as a liaison between IT and business units and represents the business activity in all EIS discussions and meetings. The position develops and refines the methodology and procedures necessary to standardize business requirements gathering, software system design definition and testing plans, and works independently and with internal IT and business groups to define short and long-term system development and processing plans based on business needs. The Early Identification System (EIS) is a system of electronic databases that captures and stores threshold events to help support and improve employee performance through early intervention and/or to identify problematic operating procedures, improving employee performance, identifying detrimental behavior, recognizing outstanding accomplishments, and to improve the Office's supervisory response.

Requirements

Bachelor’s Degree in Computer Science or IT related field.
Three (3) years of business systems analysis experience.
Successful candidates must not have a revoked or suspended driver’s license.
Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.
Knowledge of Hardware platform(s), technologies, and project methodologies used by MCSO.
Knowledge of Principles of EIS and related technologies (e.g., IAPro, EIPro, Blue Team).
Knowledge of SQL and cloud storage solutions.
Knowledge of Standard business practices, policies, and procedures.
Knowledge of Software development lifecycle and various associated methodologies.
Skill in Applying advanced analysis skills to tasks and troubleshooting applications.
Skill in Problem-solving and using critical thinking to resolve issues.
Skill in Collecting and reporting data.
Skill in Using data conversion/interface tools and developing data conversion and interface strategies.
Skill in Designing and developing reports.
Skill in Conducting Quality Assurance reviews.
Ability to Create project-related documentation (e.g., functional and technical requirements, design specifications, configuration plan, testing and training plans, deployment plan).
Ability to Maintain successful working relationships with business and technical staff including developers, consultants, Training Division, and end users.
Ability to Communicate effectively in oral and written format.
Ability to Work independently and provide leadership for projects and training.

Nice To Haves

Microsoft SQL Server Management Studio experience.
Experience with Early Identification System (EIS) systems and configuration.
Experience in a project implementation lead role.
PMI Certification.

Responsibilities

Prepares requirements, specifications and recommendations facilitating improved business processes for EIS and related technologies; creates detailed reliable options and scoping/estimates for solution implementations.
Drives EIS out of the box features via standard configuration including application configuration tool, workflow development, and out of the box reporting and dashboard functionality.
Configures the EIS to functionally meet agency needs (custom development not required); evaluates, implements, and supports new developments and enhancements.
Performs systems and application support at the highest level of technical expertise; confers as needed with IT professionals of systems such as Windows servers and Active Directory in addition to the backup and storage resources used by these systems.
Documents new solution requirements for the IAPro, EIPro, and Blue Team applications; maintains comprehensive understanding of EIS functionality and capabilities to facilitate business needs.
Develops and executes test plans and test scripts prioritizing and managing issues to resolution for accuracy, efficiency, and stability.
Administers, designs, implements, maintains, and modifies computer systems, servers, disk storage systems, data back-ups, software applications, security measures, components, and/or databases.
Develops training plans, materials, and solution documentation; performs training as needed.
Manages change control (as part of the defect resolution and enhancement process).
Manages system settings, data configuration, and lookup updates.
Configures and updates system charts, dashboards, and views.
Assists in the administration of user provisioning.
Acts as business liaison and subject matter expert regarding complex system functions, issues, enhancements, and inquiries.
Gathers and documents business requirements and defines functional specifications.
Documents data feed and system integration requirements.
Works with software developers or consultants to create business applications that improve, simplify, and streamline business processing functions.
Defines system configuration parameters and applies updates as applicable.
Performs software testing and quality assurance.
Designs and develops reports using 3rd party report writing tools; establishes framework for custom reports to extract information from various systems.
Works closely with end users to analyze, define, model, and document systems requirements; creates and maintains application-related documentation and user manuals.
Evaluates and coordinates required service and/or maintenance with applicable vendors.
Applies advanced analysis skills to troubleshoot problems and works with end users to resolve application issues.
Partners with developers or consultants to resolve questions and issues related to business rules and application functionality.
Provides leadership for projects and direction and guidance to staff as needed.

Benefits

Growth and stability since 1871
Choice of three medical plans – starting as low as $70/month
Vision insurance
Dental Insurance
Pet Insurance
Life Insurance
Paid Holidays – 10/year + 1 personal day
Three weeks of vacation PTO accrual your first year (rollover!)
Two weeks of Sick time PTO accrual your first year (rollover!)
Pension: Enrollment in Arizona State Retirement System
Paid Parental leaves (birth/adoption)
10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
Professional Development Assistance
Tuition reimbursement
Access to free County gyms
Employee Discounts