Lead Business Systems Analyst, WFM
About The Position
Sweetgreen is in a high-growth phase, expanding into new markets while strengthening compliance frameworks across our 280+ restaurant footprint. We're seeking an experienced Lead WFM Systems Analyst to serve as the technical architect for our workforce management technology ecosystem, providing the technical foundation that enables our Operations team to drive labor optimization and field execution. In this role, you'll be the technical steward of our workforce management platform, which integrates WFM with HRIS, Payroll, and downstream systems supporting 6,000+ team members. You'll own the technical architecture, system configuration, platform integrations, and vendor relationships while partnering closely with our people, Legal, and Operations Services - Workforce Management teams. This role combines deep technical expertise with cross-functional collaboration and technical leadership.
Requirements
- 6+ years hands-on Legion WFM or similar enterprise WFM platform experience (UKG Pro WFM, Workday Time, ADP Workforce Management)
- Proven technical leadership, including architecture design, platform implementation, or system modernization initiatives
- Deep configuration expertise: scheduling logic, compliance rules, workflow automation, permissions, and API integration
- Integration architecture experience: API troubleshooting, middleware platforms (Workato preferred), ETL processes, data validation
- Multi-jurisdiction compliance knowledge: Fair Workweek laws, meal/rest breaks, reporting time pay, predictability pay
- Advanced data analysis capabilities
- QSR/retail/hourly workforce environment strongly preferred
- Ability to mentor analysts and translate complex technical concepts for business audiences
- Strong vendor management experience, including technical business reviews, escalations, and negotiations
- Excellent technical documentation and communication skills
- Collaborative partnership approach with Operations, Finance, Legal, and People teams
- A technical problem-solver who balances long-term architecture with immediate operational needs
- Self-directed and proactive in identifying technical optimization opportunities
- Detail-oriented with a systematic troubleshooting approach
- Collaborative and comfortable in a fast-paced, high-growth environment
- Passionate about enabling business outcomes through technology
Responsibilities
- System Architecture & Integration Management
- Configuration & Compliance
- Technical Roadmap & Vendor Management
- Technical Leadership & Team Development
- Technical Enablement & Reporting Infrastructure
Benefits
- Highly competitive pay + bonus plan
- Three different medical plans to suit you and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
