Lead Business Systems Analyst, WFM

sweetgreen•Los Angeles, CA

3h•Hybrid

About The Position

Sweetgreen is in a high-growth phase, expanding into new markets while strengthening compliance frameworks across our 280+ restaurant footprint. We're seeking an experienced Lead WFM Systems Analyst to serve as the technical architect for our workforce management technology ecosystem, providing the technical foundation that enables our Operations team to drive labor optimization and field execution. In this role, you'll be the technical steward of our workforce management platform, which integrates WFM with HRIS, Payroll, and downstream systems supporting 6,000+ team members. You'll own the technical architecture, system configuration, platform integrations, and vendor relationships while partnering closely with our people, Legal, and Operations Services - Workforce Management teams. This role combines deep technical expertise with cross-functional collaboration and technical leadership.

Requirements

6+ years hands-on Legion WFM or similar enterprise WFM platform experience (UKG Pro WFM, Workday Time, ADP Workforce Management)
Proven technical leadership, including architecture design, platform implementation, or system modernization initiatives
Deep configuration expertise: scheduling logic, compliance rules, workflow automation, permissions, and API integration
Integration architecture experience: API troubleshooting, middleware platforms (Workato preferred), ETL processes, data validation
Multi-jurisdiction compliance knowledge: Fair Workweek laws, meal/rest breaks, reporting time pay, predictability pay
Advanced data analysis capabilities
Ability to mentor analysts and translate complex technical concepts for business audiences
Strong vendor management experience, including technical business reviews, escalations, and negotiations
Excellent technical documentation and communication skills
Collaborative partnership approach with Operations, Finance, Legal, and People teams
A technical problem-solver who balances long-term architecture with immediate operational needs
Self-directed and proactive in identifying technical optimization opportunities
Detail-oriented with a systematic troubleshooting approach
Collaborative and comfortable in a fast-paced, high-growth environment
Passionate about enabling business outcomes through technology

Nice To Haves

QSR/retail/hourly workforce environment strongly preferred

Responsibilities

Own the technical architecture, integration health, and platform reliability of the WFM ecosystem, including HRIS, Payroll, and downstream applications
Design and maintain system security, data governance, and integration patterns, ensuring data integrity and system performance
Lead technical incident response and platform monitoring, proactively identifying optimization opportunities and resolving critical issues
Maintain comprehensive technical documentation, including architecture diagrams, integration specifications, and troubleshooting runbooks
Configure complex scheduling rules, compliance engines, timeclock policies, and role-based permissions supporting multi-state regulatory requirements (Fair Workweek, meal/rest breaks, reporting time pay)
Translate business requirements and regulatory mandates from Operations, Legal, and People teams into technical system configuration
Lead technical readiness for new market expansions, establishing jurisdiction-specific configuration templates and compliance frameworks
Manage the technical roadmap in partnership with the Operations Services team, evaluating and prioritizing enhancement requests, assessing technical feasibility, and coordinating implementation
Lead change advisory board for WFM systems, evaluating requests for technical feasibility, data integrity impact, integration dependencies, and alignment with platform roadmap
Own the technical vendor relationship, serving as primary contact for platform issues, enhancement requests, technical escalations, seasonal releases, and quarterly business reviews
Participate in vendor user community and technical advisory boards to stay current on platform innovations and industry best practices
Mentor Workforce Management Analysts on complex configuration, integration, troubleshooting, and technical best practices
Review and approve analyst work products, including configuration changes, integration mappings, and technical documentation
Conduct technical training on system functionality and platform features for administrators and power users
Serve as an escalation point for complex technical issues, providing expert-level problem-solving and root cause analysis
Build and maintain technical reporting infrastructure, data pipelines, and system-generated reports supporting People, Operations and Finance teams
Provide technical consultation for business program launches, validating system configuration and ensuring technical readiness
Develop automated monitoring and alerting for platform health, integration failures, and compliance exposures

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag