Business Systems Analyst

MealSuite • Dallas, TX

16d • Hybrid

About The Position

As MealSuite continues to scale, teams across Sales, Customer Success, Finance, and Operations require consistent, well-defined business processes supported by scalable systems. Currently, process changes and system enhancements are limited to current resource capacity and are not adapting to meet MealSuite’s general growth pace. We’re looking for a Business Systems Analyst to partner with departments to document current-state processes, gather and translate business requirements, and support the design of future-state workflows and system changes. The expected outcome is improved cross-functional alignment, clearer requirements for system enhancements, reduced rework, and more scalable, well-governed business systems.

Requirements

• Experience documenting business processes and system requirements in a growing, evolving environment where processes are still being defined.
• Strong understanding of business systems concepts (CRM, ERP, SalesForce, ZenDesk).
• Ability to translate business needs into functional requirements and user stories.
• Experience working with cross-functional stakeholders.
• 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of experience supporting system or process change initiatives in a SaaS or technology-enabled organization.

Nice To Haves

• Familiarity with SaaS environments and change management practices is a plus.

Responsibilities

• Partner with departments to document current-state processes and identify gaps, inefficiencies, and improvement opportunities.
• Facilitate requirement-gathering sessions and translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Maintain process documentation, system requirements, and change logs to support governance and knowledge sharing.
• Support testing, validation, and rollout of system and process changes, including user enablement and documentation.
• Establish a standardized framework for intake, prioritization, and documentation of system and process change requests.

Benefits

• Unlimited paid time off
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees