Lead Business Systems Analyst, GTM Systems

Workiva Inc.Amsterdam, MA
1d$106,000 - $172,000

About The Position

The Lead Business Systems Analyst (BSA) for Pricing, Packaging, and Commercialization will play a critical role in shaping our Go-to-Market (GTM) strategy by being the technology liaison for all pricing and packaging initiatives across our product portfolio, particularly in a high-growth SaaS environment. This role is responsible for ensuring that strategic commercial decisions are effectively translated into scalable and sustainable technology solutions across the entire Lead-to-Cash process. The Lead BSA will be a core member of the GTM Systems delivery team, focusing primarily on strategic business modeling, requirements definition, and coordinating solution delivery. A secondary but essential focus will be to support enhancements and medium-sized projects within the core Quote-to-Cash (QTC) technology ecosystem.

Requirements

  • 6+ years as a Business Systems Analyst supporting large-scale enterprise applications in B2B SaaS
  • Bachelor's degree in Business Administration, Information Systems, Finance, or related field

Nice To Haves

  • SaaS Industry experience preferred
  • Extensive experience leading Pricing and Packaging initiatives for multi-product or subscription-based companies
  • Solid functional understanding of Quote-to-Cash processes and CPQ systems
  • Strong conceptual understanding of system configuration, process mapping, data modeling, and integration concepts
  • Excellent analytical, problem-solving, and financial modeling skills
  • Exceptional communication skills with proven ability to bridge business needs and technical delivery
  • Familiarity with Agile methodologies and tools (JIRA, Confluence)

Responsibilities

  • Translate complex pricing and packaging strategies (bundles, subscription models, monetization levers) into clear business and functional requirements
  • Conduct end-to-end impact assessments across the Lead-to-Cash process to identify downstream effects on Sales, Finance, Legal, and Customer and Partner Experience
  • Partner with Finance and stakeholders to build financial models and solution prototypes that validate technical feasibility and business value
  • Document detailed user stories, functional specifications, and acceptance criteria aligned with organizational data standards
  • Collaborate with the GTM Systems delivery team to communicate requirements, validate solution architecture, and ensure alignment with stakeholder needs
  • Maintain strong conceptual understanding of system configurations (product catalogs, pricing logic, data models, integrations) to bridge business and technical teams
  • Define test cases and lead user acceptance testing, focusing on pricing and quoting logic

Benefits

  • Salary range in the US: $106,000.00 - $172,000.00
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire
  • 401(k) match and comprehensive employee benefits package
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