Lead Business Systems Analyst - Integrated Control Systems
About The Position
Amtrak is seeking a Lead Business Systems Analyst to join their Train Control group. This role will interface with business and IT stakeholders to align technology solutions with business strategies, utilizing advanced business analysis practices. The analyst will assess improvement opportunities through a structured requirements process, collaborating with business partners to define and document requirements for technology solutions. They will manage projects through the full systems implementation lifecycle, including business requirements, functional specifications, testing, deployment, and support hand-off. The position requires initiative in resolving urgent problems and acting with limited authority based on expertise. The role supports moderately complex business processes and may be allocated to enterprise project initiatives. The Train Control group is focused on high-priority initiatives in Train Dispatch, Positive Train Control (ACSES, I-ETMS, ITCS), Electric Traction Power Systems (SCADA), and State of Good Repair programs. This Business Systems Analyst will be crucial for defining requirements, developing use cases, and aligning workflows for mission-critical Train Control Solutions.
Requirements
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 6 years of relevant work experience.
- Exceptional communication skills, adept at presenting to diverse audiences
- Strong interpersonal skills, thrives in team environments, and self-motivated
- Solid analytical and problem-solving abilities
- Broad knowledge of various computer environments and technologies, with deep understanding of enterprise products
- Extensive experience in documenting business processes, requirements, and technical specifications
- Skilled liaison between IT and business stakeholders
- Proficient in packaged software and enterprise solutions
- Knowledgeable in Key Performance Indicator reporting and industry best practices
- Experienced in Agile methodologies and techniques
- Proficient in Microsoft Office 365 and BA tools like Jira, Confluence, Tableau, and HP Quality Center
Nice To Haves
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
Responsibilities
- Requirements and use-case development for Train Dispatch and Positive Train Control Initiatives
- Support SOGR programs impacting dispatch operations
- Consolidate and standardize Train Control Group training material
- Support future-state planning for Train Control System and Cyber security
- Collaborate with business and IT experts to develop business cases and cost/benefit analysis for IT initiatives/projects.
- Facilitate process mapping sessions to document current and future processes, gap analysis, and roadmaps.
- Lead requirements gathering, analysis, and documentation, including functional and non-functional requirements, use cases, and user stories.
- Provide recommendations and proposed solutions based on business cases and requirements, collaborating with Architecture and technical teams.
- Coordinate testing activities, including test planning, user acceptance testing, and data migration, ensuring systems work as expected.
Benefits
- health, dental, and vision plans
- health savings accounts
- wellness programs
- flexible spending accounts
- 401K retirement plan with employer match
- life insurance
- short and long term disability insurance
- paid time off
- back-up care
- adoption assistance
- surrogacy assistance
- reimbursement of education expenses
- Public Service Loan Forgiveness eligibility
- Railroad Retirement sickness and retirement benefits
- rail pass privileges
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What This Job Offers
Job Type
Full-time
Career Level
Senior
