Lead Business Operations Analyst - Claims Workforce Analytics

USAA•Chesapeake, VA

1d•$114,080 - $218,030•Hybrid

About The Position

USAA is seeking a Lead Business Operations Analyst for Claims Workforce Analytics. This role focuses on workforce analytics, requiring consistent reporting, effective packaging of information, and confident presentation of findings. The candidate will function similarly to a Project Manager, demonstrating skills in forecasting, workload planning, and project management to enhance operational efficiency and strategic decision-making. The analyst will use data-driven insights to optimize workforce operations, predict staffing needs, and contribute to comprehensive workforce planning strategies aligned with business objectives. Responsibilities include analyzing trends, identifying patterns, and translating complex data into actionable recommendations for management. The position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not provided.

Requirements

Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages ((Example: SQL, Python, GGplot, Tableau).
Demonstrated knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.
Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
Comprehensive knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Nice To Haves

US military experience through military service or a military spouse/domestic partner
Workforce Analytics Expertise: Proven ability to consistently deliver insightful workforce analytics, including comprehensive reporting, effective data visualization and packaging, and compelling presentation of findings to various stakeholders.
P&C Claims Expertise: In-depth knowledge and experience within the Property and Casualty (P&C) insurance claims domain, including understanding of claims processes, regulations, and operational workflows. This expertise should ideally include experience with claims analytics, reporting, and forecasting within the P&C sector to support workload planning and operational efficiency.
Project Management Acumen: Demonstrated experience in project management principles, with the capacity to manage workload planning, forecast resource needs, and oversee projects from initiation to completion.
Forecasting and Workload Planning: Skilled in analyzing current and future talent needs, forecasting resource requirements, and developing strategic workload plans aligned with organizational goals.
Stakeholder Communication and Presentation: Ability to effectively communicate complex analytical concepts and data-driven recommendations to diverse audiences, influencing decision-making and driving action.
Data Analysis and Reporting: Proficient in data collection, analysis, and interpretation using various tools, with a strong track record of creating clear, accurate, and actionable reports.

Responsibilities

Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects.
Manages the compilation, analysis and reporting of COSA data.
Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
Directs quality work efforts, team assignments and problem resolution.
Provides consulting to define the problem, provides insights into what happened and when, and suggests alternative performance metrics.
Fosters proactive communication between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.