Lead Business Consultant
About The Position
This position is responsible for driving delivery, contingency planning, business results, and strategic planning for the customer experience omni-channel personalization program consisting of multiple projects or initiatives in support of assigned line of business strategy. Oversees the day-to-day activities of project delivery and contingency execution strategy, vendors relationship management, and business partner engagement while managing various enterprise-wide projects or initiatives. Ensures integration between partner teams and serves as a functional business liaison in the development and implementation of program scope, timing, and budgets as needed, based on the needs of the business. Responsible for tracking key program milestones and recommending adjustments to program leadership and team.
Requirements
- Bachelor’s degree and 7 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function
- 4 years of experience leading large and complex multi-million-dollar projects.
- Demonstrated experience leading, coaching, and mentoring teams and more junior resources
- Experience communicating with senior management and executive leadership from multiple divisions.
- Experience developing and delivering presentations to an executive audience.
- Problem resolution experience and skills.
- Knowledge of strategic planning techniques and industry trends
- Experience interpreting business and financial information
- Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment.
- Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment.
- PC proficiency to include MS Office products.
- Organizational skills.
- Negotiations skills.
- Analytical skills.
- Detail oriented.
Nice To Haves
- Experience driving personalization efforts at a large organization.
- Monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes.
- Health insurance or healthcare industry experience.
- Proven strategic thinking and execution.
- Ability to drive decisions, create optionality and determine impacts of options.
- Ability to clearly articulate and prepare presentations for all levels to share data, options and recommendations.
Responsibilities
- Driving delivery, contingency planning, business results, and strategic planning for the customer experience omni-channel personalization program.
- Overseeing day-to-day activities of project delivery and contingency execution strategy.
- Managing vendor relationships.
- Engaging with business partners.
- Managing enterprise-wide projects or initiatives.
- Ensuring integration between partner teams.
- Serving as a functional business liaison for program scope, timing, and budgets.
- Tracking key program milestones.
- Recommending adjustments to program leadership and team.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
