Lead Business Analyst - Insurance (Fully Remote)

CoverGo

2d•Remote

About The Position

At CoverGo, our mission is to help insurance companies and banks to make insurance 100% digital, to better serve their customers. We are the leading provider of cutting-edge technology to the insurance industry. We’re also the winner of the insurtech of the year in all of Asia in 2021 and other awards globally. We work with enterprise clients such as AXA, MSIG, DBS, Fubon, Bank of China Group Insurance, and many more. We're an international, diverse team with over 20 nationalities and team members working remotely from all over the world. We are fully funded and backed by reputable VC funds and strategic institutional investors. We have offices in Singapore, Hong Kong, and Vietnam. We plan to expand to the US and other markets in the upcoming months. We’ve grown our annualized revenue by over 1000% since January 2021. We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

Requirements

A degree in Business, IT or any relevant field
At least 7 years of experience in a BA role
Previous experience working in the insurance industry or Insurtech is a must
Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
Basic understanding of the technical development cycle of a mobile application or web portals
Agile/Scrum Framework for Project Planning & Release Management experience is a must
Strong written and verbal communication skills in English

Responsibilities

Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
Produces Functional Specification; interacts extensively with various business units and teams for Requirements Gathering and Elicitation. The functional specification is the basis of system development and enhancement
Lead (direct report) Business Analysts to grow and continuously improve their craftsmanship
Develops test plans for new workflows and processes; documents process changes
Create process models for current and future states for process analysis
Initiate process assessments to evaluate its efficiency and effectiveness and create findings and improvement recommendations
Complete process gap analysis and transactional process documentation requests using consultative and proactive engagement frameworks
Execute the end-to-end document lifecycle to ensure consistent quality work from the process creation to consumption
Ensure that procedures for controlling, preserving, securing, and updating business process documentation are followed