Lead Burn Ambassador
About The Position
The Lead Burn Ambassador plays a critical leadership role at Burn Boot Camp as the senior member of our client-facing front desk team. As the first point of contact for new and current members — both in person and on social media — this role sets the tone for the member experience at every interaction. The Lead Burn Ambassador supports the General Manager in daily gym operations, leads and mentors the Burn Ambassador team, and ensures that every member encounter reflects the high standards of Burn Boot Camp’s culture. This role is ideal for someone who is energized by people, thrives in a fast-paced environment, and is ready to step into a leadership seat.
Requirements
- A natural leader who energizes the people around them
- A problem solver who can think on their feet and act with urgency
- Highly organized with strong attention to detail
- Focused on delivering exceptional member service every day, every camp
- Confident in sales conversations or eager to quickly learn a proven process
- Able to manage multiple priorities, work under pressure, and meet deadlines
- Proficient in MS Office and comfortable learning new platforms
- A strong communicator — both written and verbal — with excellent interpersonal skills
- Savvy on social media and able to capture authentic, on-brand content
- Passionate about fitness, community, and the Burn Boot Camp mission
Responsibilities
- Lead and Manage the Burn Ambassador team
- Deliver the Blue Carpet Experience to all Members and Guests
- Oversee Facility Management and Merchandising
- Execute Sales and Marketing initiatives
- Respond to Member Communications, escalating to the GM as needed
- Uphold Operational Standards and Process Execution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
