Lead, Builder AI Deployment Manager

OpenAI•San Francisco, CA

About The Position

We are looking for a Lead, Builder ADM to lead a team responsible for enabling enterprise customers to successfully deploy and adopt OpenAI products in the Enterprise. This role combines technical leadership, customer enablement, and people management. You will build and develop a team of AI Deployment Managers while shaping scalable enablement programs that help organizations operationalize frontier AI technologies across our existing and emerging product suite. You will work closely with Sales, Technical Success, and Product teams to ensure customers are equipped with the knowledge, tools, and best practices needed to successfully deploy OpenAI products across their organizations.

Requirements

Have experience leading technical, customer-facing teams such as solutions engineering, technical success, developer relations, or technical enablement
Are comfortable explaining complex technical systems to both executive and developer audiences
Have strong technical depth across APIs, coding, agents, and AI systems
Understand how AI systems are deployed in production, including concepts like RAG, model evaluation, fine-tuning, and system tradeoffs
Have led technical trainings, workshops, or enablement programs for enterprise customers
Can connect technical capabilities to real business outcomes such as productivity, efficiency, and revenue impact
Thrive in fast-moving environments and enjoy learning new technologies quickly

Responsibilities

Lead Customer Enablement
Own the technical enablement strategy for OpenAI’s products, including ChatGPT Enterprise, Codex, Agents, and APIs
Lead customer training and services across the full lifecycle—from onboarding to expansion and long-term adoption
Design and deliver high-impact engagements including enterprise onboarding, developer workshops, executive briefings, and technical bootcamps
Drive customer activation, sustained usage, and measurable business value through structured enablement programs
Develop scalable enablement assets, playbooks, and best practices based on patterns observed across customers
Build and Lead a High-Performing Team
Hire, onboard, and develop a team of Technical AI Deployment Managers
Provide mentorship and coaching to team members delivering enterprise enablement programs
Establish best practices for technical enablement delivery across regions and customer segments
Set clear goals and performance metrics aligned with customer adoption and product success
Drive Operational and Strategic Impact
Own deployment strategy for ADM engagements across enterprise customers
Identify patterns across customer deployments and translate insights into scalable enablement frameworks
Partner with product and go-to-market teams to incorporate customer insights into roadmap and strategy
Improve enablement tooling, operational processes, and program scalability
Managers in this role may also lead strategic enterprise enablement engagements, including executive briefings and advanced technical workshops.