Lead Budtender

Vireo Health•Burnsville, MN

12d•Onsite

About The Position

We are seeking an experienced Lead Budtender to join our growing and talented team! The Lead Budtender is responsible for working alongside the dispensary team in a retail environment that serves both medical patients and adult use customers. This position reports to the General Manager (GM).

Requirements

A high school diploma and 1-3 years experience in a retail environment.
1-2 years of direct management experience preferred.
Outstanding customer service skills.
Proficiency with MS Office required
Excellent communication skills, verbal and written, to communicate effectively with patients, families, and co-workers.
Ability to meet assigned deadlines while maintaining attention to detail.
Prompt attendance to shifts and responsible time management.
Ability to establish and maintain effective working relationships.
Ability to work in a team environment, as well as independently.
A lifelong learner willing to stay on top of the constant changes of the cannabis industry.
Ability to handle multiple tasks simultaneously.
Ability to work in a fast-paced environment and adaptable to change.
Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations.
Ability to accept constructive feedback and grow with position/company.
Ability to analyze information and implement quality control.
Acts ethically and applies good judgment.

Responsibilities

Participates in helping develop policies and process related to regulations, products, systems, and dispensary operations
Helps promote and support company best practices across all dispensary locations.
Identifies and trains preceptors at the dispensary to help facilitate consistent training across all locations.
Facilitates necessary changes in customer-facing communication in partnership with the GM, Retail Operations Manager and the Marketing team
Trains newly hired Budtenders on dispensary policies, procedures, and the use of cannabis-based products.
Records notes when requested in any team meeting and can lead and conduct meetings when requested.
Assists with developing and implementing streamlined communication to all dispensary staff.
Plays an active role in developing and sustaining customer education and support initiatives.
Helps enforce and support all Budtender staff on processes and procedures, including cleaning and sanitation standards.
Represents the bartender as a Green Goods Role Model displaying the company core values.
Participates in company initiatives to achieve set goals and performance indicators; contributes to team success by accomplishing related results as needed.
Assists with the incoming orders, shipments, and deliveries of supplies.
Serve as a solution-focused leader by identifying opportunities to improve company goals, directives, and operational performance.
Complete other tasks/projects as assigned.
Work effectively with leadership to balance responsibilities between Budtender and Lead Budtender duties, including: Serving in a Budtender role while remaining responsible for Lead Budtender duties.
Transitioning into a Budtender role when scheduled as a Lead Budtender based on business need.
Supporting operational needs at any dispensary location.
Required to fill job descriptions set forth as a Budtender.
Follows all process and regulations related to dispensing cannabis products to customers.
Follows all implanted SOPs .
Assists customers with all aspects of preparing, setting up, and finalizing the dispensation process cannabis products in compliance with applicable regulations maintained by the Office of Cannabis Management.
Completes dispensary operational requirements by maintaining an organized workflow; verifying preparation and labeling of products, verifying order entries and charges.