Lead Broadcast Infrastructure Technician

Sirius XM Radio•Washington, DC

4d•$89,000 - $123,050•Onsite

About The Position

As Broadcast Infrastructure Technician at SiriusXM, you are in a front-facing role where you provide first line technical support for SiriusXM’s Broadcast and IT Systems, Studio personnel and Remote Users. You will be a key player contributing to our 100% On-Air uptime goal by utilizing your troubleshooting skills, knowledge, and experience to support the Broadcast facility and studios of the Sirius XM. Project work is an important aspect of the role, helping to improve workflows and increase our level of technology. You will be an active contributor and implementer of Sirius XM Broadcast Projects and will be expected to lead projects and resolve complex issues.

Requirements

Minimum 3 years of hands-on & remote technical experience in broadcast or media content creation facility
Minimum 0-2 years of leading technical projects and supervising technicians
Proficiency in a wide range of broadcasting or IT equipment and systems
Moderate decision-making authority, may make recommendations and implement solutions
College degree in a technical discipline or equivalent military or industry experience
Knowledge of standard MS office suite, Visio and AutoCad
Willingness to take initiative and to follow through on projects
Strong communication and organizational skills
Work independently and in a team environment
Project professionalism in all forms of communication
Ability to multi-task and shift priorities
Must be able to lift and carry up to 50 lbs and be comfortable on a ladder
Must be able to work on-site and all shifts required in a 24x7x365 broadcast and production facility (i.e., days, nights, weekends, holidays)
Must have legal right to work in the U.S
Extensive IT experience in the provisioning, supporting, and maintaining of endpoint and server hardware and software
Problem-solving and diagnosis of endpoint issues for users that are both remote and local.
Incident ticketing and management using ServiceNow (or similar)
Configuration and support of Windows and Linux server operating systems
Virtual infrastructure/computing support at the direction of Tier 3 staff
Advanced troubleshooting and problem-solving experience within a data center environment
In depth knowledge of Windows and Apple OS, including MS Office, Office 365, and Adobe Creative Cloud products
Understanding and troubleshooting of data network routers, switches, firewalls, and circuits using Splunk, ELK, Solarwinds, Wireshark or similar tools
Installation, configuration, and support of varied broadcast/production software
Digital and IP-based audio/video routing, playout and recording systems
Installation and deployment of systems, networks, and structured cabling within a broadcast facility
Demonstrated experience with broadcast consoles and related studio equipment
Familiarity with satellite downlink operations and hardware support
Ability to diagnose, detect and isolate equipment faults by equipment log review and analysis of signal flow documentation
Ability to read and create schematics and data flow documents (AutoCAD/Visio)
Must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee due to ITAR regulations.

Nice To Haves

CLI management and scripting experience a plus
Knowledge of configuration of Telos, LAWO, Evertz, and other media encoding devices is a plus

Responsibilities

Review systems operations logs.
Install software and firmware updates to a range of broadcast specific hardware and IT based workstations and servers- both physical and virtual.
Assist and troubleshoot technical issues for both in-house and remote studio users.
Address networking issues that are local or across sites.
Isolate and resolve issues or escalate to subject Matter Experts (SMEs) via escalation procedures.
Ticket issues and communicate status to management and affected teams.
Lead projects and resolve complex issues.