Lead Bicycle Technician

Marriott Vacations Worldwide•Hilton Head Island, SC

8d•Onsite

About The Position

This role is responsible for ensuring a safe and efficient work environment, adhering to all company and department policies and procedures. The Lead Bicycle Technician will also be involved in guest relations, communication, and assisting management with departmental operations. This position requires a valid driver's license and involves maintaining building and property standards.

Requirements

Valid driver's license required

Responsibilities

Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Completes appropriate safety training and certifications to perform work tasks.
Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Protects the privacy and security of guests and coworkers.
Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintains confidentiality of proprietary materials and information.
Follows company and department policies and procedures.
Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Performs other reasonable job duties as requested.
Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Addresses guests' service needs in a professional, positive, and timely manner.
Assists other associates to ensure proper coverage and prompt guest service.
Thanks guests with genuine appreciation and provide a fond farewell.
Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talks with and listens to other associates to effectively exchange information.
Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
Assists coworkers, ensuring they understand their tasks.
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Serves as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.
Assists management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly associates and ensure that they are understood.
Assists management to ensure that hourly associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assigns and ensures work tasks are completed on time and that they meet appropriate quality standards.
Encourages and motivates associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Coordinates tasks and work with other departments to ensure that the department runs efficiently.
Ensures associate compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
Develops and maintains positive and productive working relationships with other associates and departments.
Supports all co-workers and treats them with dignity and respect.
Complies with quality assurance expectations and standards.
Visually inspects tools, equipment, or machines (e.g., to identify defects).
Moves, lifts, carries, pushes, pulls, and places objects weighing less than 50 pounds without assistance.
Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.