Lead Bartender

Plumpjack Management Services•San Francisco, CA

7d•Onsite

About The Position

Spirited, lively, and a bit bohemian, Wildhawk is brought to life by its cast of characters, who embrace the art of hospitality as much as the art of making a fine cocktail. The menu features cheeky cocktails with personality, including a range of vermouth-inspired cocktails, plus beer, wine, and bar snacks to accompany your libations. Responsible for crafting and serving innovative cocktails providing memorable experiences for our guests. As a Lead, you will support the Director of Business Development with supervising the daily operations of the bar.

Requirements

Minimum 1-2-years’ experience in a similar role.
Must have current Food Handler Certificate and Responsible Beverage Service Certificate that reviews all California liquor laws.
Must be flexible, work efficiently under pressure and able to work in a noisy fast-paced bar environment.
Detail oriented, organized, and efficient.
Diplomatic and calm with strong verbal communication skills.
Must be able to communicate with co-workers and guests in a courteous, friendly, and professional manner.
Good team player.
Customer service focus.
Able to work productively with little supervision.
Trustworthy and reliable.

Nice To Haves

Current CPR certification preferred.

Responsibilities

Following PlumpJack’s core values: Honest, Approachable and Passionate, responsible for hiring, training, scheduling, supporting, reviewing and coaching employees directly accountable to their position. Maintain highest possible levels of employee morale and bar productivity, all while maintaining HAP.
Responsible for initiating training program for all new bartenders and train staff on new specialty drinks.
When requested, assist Director of Business Development to properly document Personnel/Payroll transactions, as directed, for processing in the accounting department.
Ensure all employees are relieved of duties during rest and meal breaks.
Work with Director of Business Development to ensure consistent communication with the team via regularly scheduled staff meetings to include safety tailgates and beverage training.
Create monthly schedule, accommodating time off requests as much as possible.
Collaborate with the management team to develop promotions and special events to drive sales and enhance the guest experience.
Ensure team is aware of upcoming events and company updates.
Communicate any employee concerns directly with HR and the Director of Business Development.
Responsible for maintaining the safety & sanitation of bar.
Follow all specified procedures to correctly handle cash, including signing paid-out sheet for tips received, maintaining adequate cash amount in bank, giving correct change for cash transactions, ringing all drinks through the POS system, and accurately processing credit cards.
Assist with monthly liquor inventory program.
Maintain the organization of the bar areas at all time, including emptying trash as needed.
With the support of the bar team, create a unique cocktail menu, change based on seasonality relationships with spirit brands and cost to maintain standards of an upscale bar.
With the support of the Director of Business Development, regularly review all beverage pricing to ensure profitability.
Receive liquor orders, checking to see if orders are correct.
Submit weekly petty cash requests, weekly sales reports, and approved invoices to accounting. Weekly bank trips to cash petty cash checks.
Host private and sponsored events—creating special menus for each event.
Hosting cocktail classes.
Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Director of Business Development, when necessary, to ensure customer satisfaction.
Extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
Provide properly mixed cocktails and other beverages, as requested, to our guests.
Follow all specified procedures to properly open and close the bar, including handling bar keys, reports and performing all necessary side work.
Maintain adequate stock of beverages, supplies and clean glassware in accordance with established pars and routine procedures, and be responsible for the security of beverage stock while on duty.
Review and verify previous shift’s inventory, at the beginning of every shift.
Understand or be willing to learn about classic & modern cocktails, spirits, house cocktails, produce, etc.
Abide by state liquor service standards, particularly those prohibiting service to minors and intoxicated persons.
To represent and market the Wildhawk in a positive and professional manner as requested and continually promote the Wildhawk bar internally and externally by attending special events when requested and building relationships both on and off property.
Promote and comply with all company policies and procedures.
Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
Maintain the cleanliness and safety of work areas at all times.
Attend all mandatory meetings as directed.
Perform other tasks, including cross-training, as directed.
Check ID’s when no Security Guard on duty.
Be able to perform all positions and fill in if/when necessary
Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. To report to work as scheduled and be prepared to start work.
Remain at work for the entire work shift, except for meal and rest periods or when required to leave on authorized PlumpJack business.