Starbucks Lead Barista

Property Management•San Antonio, TX

2d•Onsite

About The Position

The Starbucks Lead Barista is responsible for delivering exceptional guest service while preparing and serving Starbucks beverages and food items in a fast-paced hotel environment. This role plays a key part in creating a welcoming and memorable experience for hotel guests by upholding Starbucks brand standards and expectations.

Requirements

Customer service experience in a hospitality or restaurant environment - 1 year
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards
Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the restaurant and hospitality environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Responsible for role modeling our customer service commitment
Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
Actively seeks to recognize, include, appreciate, support and delight our guest
Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
Connect guests with events and offers by staying informed about relevant information
Accurately rings customer orders and follows proper cash handling procedures
Maintain a calm demeanor during periods of high volume or unusual events
Contributes to positive team environment
Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
Maintain a clean and organized workspace
Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
Follow health, safety, and sanitation guidelines for all products and equipment
Maintain regular and punctual attendance
Assist with training
Provide feedback to store manager on team performance during shift
Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
Execute store operations during scheduled shifts.
Organize opening and closing duties as assigned.
Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.