Lead Barista Cafe Drip

Snoqualmie Casino & Hotel•Snoqualmie, WA

just now•$22 - $23•Onsite

About The Position

This position will lead the front-of-house team by ensuring exceptional quality in food, beverage, and service while maintaining cleanliness and operational standards, and elevating the guest experience. This role involves fostering a culture of superior guest service, managing performance, ensuring adherence to policies, and maintaining accurate records for personnel, sales, and labor.

Requirements

One (1) year of Barista experience.
Strong knowledge of policies and procedures, with the ability to mentor, train new team members, and provide constructive feedback.
Proficient in overseeing cash handling processes and ensuring accurate POS system operations and transactions.
Excellent interpersonal skills to address guest inquiries, complaints, and concerns promptly, maintaining professionalism.
Ability to monitor and enforce adherence to department policies and procedures, ensuring consistency and accuracy.
Effective communicator, able to work well with team members and adapt to additional duties as needed to support operations.

Nice To Haves

Experience in a high-volume a la carte venue.
Experience in MS Word, MS Excel, MS Power Point, and POS.
Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).
Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Responsibilities

Demonstrate comprehensive knowledge of positions, policies, and procedures, mentor team members and step in to support as needed.
Oversee cash handling procedures, ensuring the accurate operation of the point-of-sale system, managing cash, and making change as necessary.
Address and resolve guest inquiries, complaints, and concerns promptly and professionally, in line with department policies.
Maintain effective communication with Team Members through memos, bulletin boards, shift reports, and meetings.
Train new baristas and offer feedback to ensure proper techniques, customer service, and product knowledge.
Monitor staff compliance with department policies, including confidentiality, POS transactions, cash handling, sales labor reporting, and product up-selling.
Perform other duties and responsibilities as assigned.

Benefits

100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days
401(k)
employer-paid life insurance
long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
Free meals
parking
paid breaks
40c/gallon gas discount
exciting giveaways like concert and sports tickets.
tuition reimbursement
certification programs
Employee Assistance Program.