Starbucks Lead Barista

Peachtree Group Hospitality Management•Gulf Shores, AL

28d•Onsite

About The Position

The Lead Barista is responsible for role modeling Starbucks' customer service commitment and contributing to a positive team environment. This role involves ensuring operational excellence during shifts, including opening and closing duties, cash management, and upholding quality and safety standards for beverages and food products. The Lead Barista also plays a key role in training and coaching team members, fostering positive relationships, and recognizing accomplishments.

Requirements

1 year of customer service experience in a hospitality or restaurant environment.
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
Meet store operating policies and standards.
Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the restaurant and hospitality environment.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Responsibilities

Role model Starbucks' customer service commitment in every interaction.
Actively seek to recognize, include, appreciate, support, and delight guests.
Develop coffee/product knowledge and help guests find their favorites using operational tools.
Connect guests with events and offers by staying informed.
Accurately ring customer orders and follow proper cash handling procedures.
Maintain a calm demeanor during high-volume periods or unusual events.
Contribute to a positive team environment.
Follow Starbucks and Peachtree operational policies and procedures, including cash handling and safety/security.
Maintain a clean and organized workspace.
Consistently provide quality beverages and food products by adhering to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for all products and equipment.
Maintain regular and punctual attendance.
Assist with training.
Provide feedback to the store manager on team performance during the shift.
Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members.
Develop positive relationships with the team by understanding and addressing individual motivation, needs, and concerns.
Execute store operations during scheduled shifts.
Organize opening and closing duties as assigned.
Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
Follow up with baristas during the shift to ensure the delivery of exceptional customer service for all guests.
Recognize and reinforce individual and team accomplishments.
Utilize operational tools to achieve operational excellence during the shift.