LEAD BARISTA - Full Time

ZERMATT RESORT•Midway, UT

2d•Onsite

About The Position

We are seeking a skilled and motivated Lead Barista to oversee daily café and bakery operations at Zermatt Resort. The ideal candidate will demonstrate strong leadership, exceptional customer service, and a passion for coffee and food preparation. This role is responsible for supervising barista staff, ensuring high-quality beverage and bakery service, and maintaining a welcoming and efficient environment. The Lead Barista plays a key role in team development, product consistency, and overall guest satisfaction while supporting both café and bakery functions.

Requirements

Previous experience as a barista with demonstrated leadership or supervisory responsibilities
Strong knowledge of coffee preparation techniques, espresso equipment, and beverage presentation
Must have current Utah Food Handlers Permit
Excellent customer service and communication skills
Ability to lead, motivate, and develop a team in a fast-paced environment
Familiarity with POS systems, cash handling, and basic inventory management
Strong organizational and multitasking abilities
Knowledge of food safety standards, sanitation practices, and health regulations
Ability to work flexible hours, including mornings, weekends, and holidays
Creative mindset with interest in menu development and specialty offerings
Ability to maintain professionalism and a positive attitude under pressure
Ability to stand and walk for extended periods throughout the shift
Ability to lift, carry, push, or pull up to 30 pounds (e.g., supply boxes, coffee bags)
Frequent use of hands and arms for beverage preparation, baking, and operating equipment
Ability to bend, reach, and perform repetitive tasks
Comfortable working in a fast-paced environment with exposure to heat, steam, and kitchen equipment
Adherence to all food safety and workplace safety guidelines, including proper handling of hot surfaces and sharp tools
Ability to respond quickly in busy or emergency situations and follow safety procedures

Nice To Haves

Experience in food preparation, baking, or kitchen operations preferred
Previous experience in a café, bakery, or resort environment preferred

Responsibilities

Lead and supervise daily café and bakery operations, including shift scheduling, workflow coordination, and team support
Prepare and serve high-quality coffee, espresso drinks, and specialty beverages according to established standards
Assist with baking, food preparation, and serving bakery items, ensuring freshness and presentation standards
Provide exceptional guest service by engaging with customers, answering questions, and resolving concerns professionally
Train, mentor, and support barista and bakery staff to ensure consistency, efficiency, and product knowledge
Monitor inventory levels for coffee, food, and supplies; assist with ordering and stock rotation
Ensure cleanliness, sanitation, and organization of café and kitchen areas in compliance with health and safety regulations
Operate and oversee POS systems, handle transactions accurately, and support daily cash reconciliation
Maintain quality control of all beverages and baked goods, ensuring consistency with resort standards
Assist in developing seasonal drink menus, promotions, and bakery offerings
Support hiring efforts, including interviewing and onboarding new team members
Collaborate with kitchen, front desk, and management teams to ensure seamless guest experiences
Maintain equipment, including espresso machines and kitchen tools, and coordinate maintenance as needed
Uphold resort policies, brand standards, and service expectations