Lead Barista

Flagship Facility Services•San Francisco, CA

48d•$34•Onsite

About The Position

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high-quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. As a representative for our company, you will serve as a Lead Barista, guiding the barista team at two café stations and ensuring consistency in service and beverage quality. You will act as a role model for customer service, beverage preparation, and café cleanliness while supporting team development and providing daily operational leadership. You will serve as a liaison between baristas and management, assisting with training, monitoring inventory, and upholding the highest standards of coffee preparation and guest experience.

Requirements

High School diploma, GED or equivalent.
1+ year experience as a barista in a high-volume coffee shop or café environment.
Must have and maintain an active Handlers’ Card (ServSafe) and adhere to local food handler requirement.
Maintain an exceptional personal record of punctuality and attendance.
Consistently perform all duties in a responsible and efficient manner.
Constant handling of food, carts and cooking equipment.
Constant use of hands while preparing food.
Constant grasping of food and equipment.
Lifting and carrying objects that weight less than 10 - 12 pounds.
Frequently lifting and carrying objects between 21-30 pounds.
Occasionally lifting objects more than 40 pounds. Items weighing over 40 lbs. must be carried by two people.
Constantly reaching across surfaces, above shoulders and outward.
Frequently pushing and pulling loaded and unloaded carts.
Good or correctable vision is required to safely perform all duties.
Frequent standing, walking, bending and twisting are required to perform cooking and food prep duties.
Squatting and kneeling may be required.
Good balance required to safely perform all assigned tasks.
Neck flexion and usage will be constant while performing assigned tasks.
Authorized to work in the U.S.

Nice To Haves

1+ year of supervisory or lead experience in food service, including training and coaching team members is preferred.

Responsibilities

Leads daily operations of café stations to deliver fast, courteous, and consistent service.
Prepares and serves espresso beverages, coffee, teas, and other drinks according to recipe standards.
Assigns daily tasks to baristas, ensuring smooth and efficient workflow.
Provides training and coaching for new baristas and temporary staff
Maintains consistency in recipes, presentation, and quality across all Barista stations.
Monitors inventory levels, communicates needs, and assists with restocking and ordering supplies.
Inspects stations for cleanliness, organization, and compliance with sanitation standards.
Oversees rotation and expiration checks for milk, syrups, and other perishable products, ensuring proper labeling and storage.
Serves as the primary point of contact for baristas during shifts, resolving guest and operational issues promptly.
Provides management with regular feedback on team performance, customer experience, and operational efficiency.
Conducts inventory counts as requested, covering beverages, milk, dry goods, and barista tools.
Assists with daily setup and breakdown of stations to ensure readiness for service.
Supports catering and special events with beverage preparation and service as needed.
Models exceptional guest interactions, building rapport, learning preferences, and delivering personalized service.
Maintains organized and clean barista areas, including counters, equipment, storage, and customer-facing spaces.
Monitors guest flow and adjust staffing to handle peak demand effectively.
Ensures adherence to all health, safety, and sanitation procedures in compliance with OSHA, Department of Public Health, and Risk Management guidelines.
Provides coverage for Baristas and assists the team as needed.
Collaborates with FOH and BOH teams to uphold positive workflow and service standards.
Assists with menu development and seasonal beverage offerings in collaboration with culinary leadership.
Resolves guest complaints promptly and professionally to ensure a positive experience.
Other duties as assigned.