Lead Barista - Excalibur

MGM Resorts International • Cary, NC

7d • Onsite

About The Position

As an on-call Lead Barista at Excalibur, you will oversee daily café operations, maintain a welcoming environment, and deliver exceptional guest service. You will lead by example, support operational excellence, and help create memorable experiences for every guest.

Requirements

• High School Diploma, GED or equivalent
• 6+ months of previous coffee shop, café, or Barista experience
• Work varied shifts, to include weekends and holidays

Responsibilities

• Lead, coach, and train a team of approximately 3 to 12 employees during assigned shifts.
• Demonstrate knowledge of selling techniques and service standards for alcoholic and non-alcoholic beverages, as well as menu items.
• Resolve guest concerns within scope of authority; otherwise, escalate to management and notify a supervisor and/or Security of unusual events, incidents, missing items, or suspected theft.
• Accurately take and enter orders, and efficiently serve and garnish food and beverages as applicable.
• Prepare and complete orders according to guest preferences, including necessary condiments.
• Perform opening and closing duties based on shift assignment.
• Receive and unload warehouse deliveries; stock designated storage areas while maintaining organization, replenishing supplies, and restocking machines as needed.
• Maintain the cleanliness, sanitation, and appearance of front and back of house areas; clear tables and counters, sweep, and uphold the cleanliness of the dining area while ensuring guest comfort.
• Establish par levels for daily orders and complete daily order sheets.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED