Starbucks Lead Barista

Property Management•Gulf Shores, AL

27d•Onsite

About The Position

The Lead Barista is responsible for role modeling Starbucks' customer service commitment and contributing to a positive team environment. This role involves ensuring quality beverage and food preparation, maintaining a clean workspace, and assisting with training and coaching team members. The Lead Barista will execute store operations during scheduled shifts, manage opening and closing duties, and ensure proper cash management practices are followed. They will also focus on recognizing and reinforcing team accomplishments and utilizing operational tools to achieve excellence.

Requirements

Customer service experience in a hospitality or restaurant environment - 1 year
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards
Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the restaurant and hospitality environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Role model our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction.
Actively seek to recognize, include, appreciate, support and delight our guests.
Use operational tools and training to develop coffee/product knowledge and help guests find their favorites.
Connect guests with events and offers by staying informed about relevant information.
Accurately ring customer orders and follow proper cash handling procedures.
Maintain a calm demeanor during periods of high volume or unusual events.
Contribute to a positive team environment.
Follow Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security.
Maintain a clean and organized workspace.
Provide quality beverages and food products consistently by adhering to all recipe and presentation standards.
Follow health, safety, and sanitation guidelines for all products and equipment.
Maintain regular and punctual attendance.
Assist with training.
Provide feedback to store manager on team performance during shift.
Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance.
Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
Execute store operations during scheduled shifts.
Organize opening and closing duties as assigned.
Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilize operational tools to achieve operational excellence during the shift.