Lead Banquet Server - Part Time

Pyramid Global Hospitality•Excelsior Springs, MO

7d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Lead Banquet Server to join their team at The Elms Hotel & Spa. This role involves setting up and preparing banquet rooms for events, serving and clearing tables, and breaking down banquet rooms after functions. The Lead Banquet Server will also be responsible for setting up break stations, performing food and beverage preparation duties, and ensuring guest satisfaction. This position offers an opportunity for growth and learning within a world-class property and a people-first culture.

Requirements

Flexible availability including evenings, weekends, and holidays.
2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.

Responsibilities

Lead the banquet server team for events, acting as the point of contact internally and externally.
Work alongside the banquet setup and server team.
Set up for functions, including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces.
Serve food by picking up food from the back hall, carrying trays, serving guests, and clearing food from tables.
Break down functions by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, beverages, etc.
Assist with event room setup according to meal period and table needs.
Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Serve food and beverages to guests.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain menu item preparation, cooking methods, and ingredients.
Take into consideration any special requests and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issues promptly and with high concern.
Provide assistance to other event and restaurant staff as needed.
Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).