Lead Banquet Houseperson

Marriott•Mclean, VA

12h•Onsite

About The Position

This role involves meeting with group coordinators/hosts prior to functions to ensure all arrangements are satisfactory. The Lead Banquet Houseperson will analyze banquet event orders to gather guest information, determine setup requirements, timelines, and specific guest needs, including buffets and action stations. They will also respond to and fulfill special banquet event arrangements and follow up to ensure compliance. The position requires adherence to all company safety and security policies, reporting accidents, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service are essential. This includes anticipating and addressing guest needs, using clear and professional language, answering telephones with proper etiquette, developing positive working relationships, and ensuring adherence to quality standards. The role also involves reading various formats, inspecting tools and equipment, and performing other reasonable duties as requested by supervisors. Physical requirements include standing, sitting, or walking for extended periods, moving objects up to 25 pounds without assistance, navigating confined or elevated spaces, and moving over uneven surfaces or stairs. Reaching, bending, twisting, pulling, and stooping are also part of the job duties.

Requirements

At least 1 year of related work experience.

Nice To Haves

High school diploma or G.E.D. equivalent.
No supervisory experience.

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.