Lead, Auditor @ Amazon

Northwest Center•Seattle, WA

1d•Onsite

About The Position

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Audit team works in partnership with Facilities Management to audit Amazon corporate spaces in the Puget Sound region. Completing audits focusing on building operation readiness and full building inspection. These audits capture workspace and building data, and findings are shared with FM to resolve any discrepancies. The Audit team is also occasionally leveraged to complete special projects for the Real Estate and Facilities teams. The Lead Auditor is an independent contributor who will provide operational oversight, performance insight, project coordination, and audit execution. The Lead assigns and monitors workload, ensures team completion of assignments, and supports quality assurance, metrics tracking, and program document creation. This individual must coordinate closely with Facilities Management, other stakeholders or vendors, and Auditors to appropriately escalate identified risks and resolve roadblocks. The ideal candidate is an effective communicator, values accuracy and efficiency, embraces the challenge of a fast-paced environment with changing priorities, possesses strong attention to detail, can proactively identify challenges posed to the team, and can operate both autonomously and as part of a team.

Requirements

High school diploma or GED required.
Minimum 2 years of customer service, facilities/real estate support, or administrative experience.
Proficiency with Windows-based systems, web browsers, and professional email communication (Outlook).
Trustworthy; ability to work well independently as well as collaboratively in a team setting.
Highly attentive to details with a focus on adhering to project guidelines, quality, and upholding existing standards.
Consistently thorough and accurate in work requiring keen attention to detail across a broad range of information.
Proactive identification of gaps or areas for improvement with problem-solving mindset.
Ability to pivot and adapt to changes quickly, including meeting tight deadlines.
Fosters positive dynamic regarding changes to systems or operational processes with team.
Excellent communication and interpersonal skills, both verbal and written.
Inclination for leadership and effective interpersonal skills to effectively motivate others.
Ability to clearly communicate with multiple team members of operational tasks.
Effective time management, balancing multiple projects at any given time while supporting team members through organizing their work.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Exercises good judgment in areas of responsibility.
Assists in identifying alternative solutions to problems or situations.
Displays flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements.
Maintains good judgment in fast-paced, high-stress environments.
Ability to read, analyze, and interpret common documents and reports.
Proven ability to significantly contribute to or lead operation initiatives with a results-oriented approach.
Manages confidentiality without exception.
Commitment to work in an inclusive and diverse environment.
Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.

Nice To Haves

Associate degree preferred.
Use of Excel or Smartsheet spreadsheet programs for data analysis
Experience using workplace communication tools (i.e. Slack, Zoom, Teams)

Responsibilities

Coordinate administrative personnel responsibilities for the team including but not limited to assigning audits/projects, monitoring team completion, and tracking team metrics.
Review audit schedule, evaluate and prioritize ad hoc requests, and assign to appropriate personnel, ensuring the best use of resources.
Communicate with leadership, stakeholders, vendors, and customers regarding audit rotations, project schedule, status and/or progress.
Oversee the daily activities required to complete individual or large-scale tasks within established timelines.
Identify potential challenges or project risks.
Understand the root cause of issues and associated impacts to the team or customer served.
Communicate and collaborate with key stakeholders to implement timely solutions.
Become a subject matter expert of all building operations including but not limited to security access levels, facility procedures, vendor points of contact, and escalation processes.
Oversee on-site activity for active assignments and address any issues necessary to achieve quality and timeline standards.
Create instructional documentation and related resources for current program practices.
Ensure Auditors abide by audit and project guidelines; provide feedback or training to team on quality and timeliness of work.
Communicate changes and updates to Auditors, ensuring team and program alignment for timely completion of tasks or deliverables.
Work closely with the Assistant Manager to bring attention to team members’ performance and collaborate on coaching.
Conduct quality control inspections during and after audits/projects to evaluate the quality of work and effectiveness of team members.
Participate in interviewing Audit candidates and training new and existing team members.
Conduct building audits and inspections per Amazon’s Global Real Estate and Facilities (GREF) Site Inspection Program (SIP).
Ensure timely submission of audit findings within expected time frames.
Proactively identify and log facilities issues in the client’s ticket/work order system for timely resolution prior to occupant or onsite user impact.
Assume day-to-day responsibility for assigned work and successful task completion.
Provide hands-on support by auditing, potentially focusing on highly visible buildings or those with key activity.
Communicate with stakeholders according to established processes in case of Auditor call-outs.
Potentially complete additional audits to supplement coverage.
Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and Amazon partners.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program