Lead Associate Retail Sales

Harley-Davidson•Milwaukee, WI

4d•Onsite

About The Position

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Lead Associate Retail Sales and help create an experience that will stay with visitors for a lifetime. The Lead Retail Sales Associate supports the Assistant Retail Lead and Lead Retail Store in overseeing the daily retail operations at the H-D Museum Campus, including the H-D Shop and the Factory Outlet Store. This role plays a key part in ensuring operational efficiency, supporting team development, and maintaining a high standard of customer experience. The Lead Retail Sales Associate assists in sales performance, inventory management, and team supervision while upholding Harley-Davidson’s brand values and museum initiatives.

Requirements

2+ years of retail supervisory or leadership experience in a high-traffic retail environment.
Strong ability to support sales goals, customer engagement, and operational efficiency.
Effective leadership and communication skills with a focus on coaching and team development.
Strong organizational and problem-solving skills with attention to detail.
Flexibility to work evenings, weekends, and holidays as required.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Passion for Harley-Davidson’s brand and culture is a plus.

Responsibilities

Assist in leading and mentoring retail associates, fostering an engaging and performance-driven work environment.
Support new hire onboarding, training, and ongoing development to build a knowledgeable and motivated team.
Provide day-to-day guidance and supervision to staff, ensuring adherence to operational standards.
Serve as the point of contact in the absence of the Assistant Retail Lead and Lead Retail Store.
Ensure outstanding guest service by leading by example and coaching associates on service excellence.
Support sales initiatives to help achieve or exceed key performance indicators (KPIs) and revenue targets.
Assist in analyzing sales trends and customer feedback to identify opportunities for growth.
Help execute in-store events, promotions, and product launches to enhance customer engagement.
Assist in managing daily store operations, ensuring compliance with operational policies and procedures.
Oversee inventory processes, including receiving, stocking, and conducting cycle counts to minimize shrinkage.
Ensure store presentation aligns with Harley-Davidson’s merchandising and branding standards.
Support cash handling procedures and ensure store security measures are upheld.
Act as a brand ambassador, reinforcing Harley-Davidson’s heritage and values.
Engage with internal teams to support museum events and retail-driven promotions.
Foster relationships within the museum campus community to enhance collaboration and drive store traffic.