Lead Associate - Private Client Group
About The Position
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Lead Associate Private Client (PC), you will serve as a knowledge leader across the Private Client Group Relationship Management team, supporting both Empower's Personal Strategy and Premier/Brokerage clients. You will provide training, guidance, and real-time support to ensure client interactions are compliant, efficient, and aligned with Empower’s culture, vision, values, and operating principles. You will help curate an experience where every client feels like they are our only client by strengthening advisor capability, resolving complex issues with care and precision, and reinforcing a consistent standard of service excellence.
Requirements
- FINRA Series 7, 24, 63, and 65/66 registrations
- FINRA fingerprinting required
- Minimum 3–5 years of experience in financial services, including wealth management, brokerage, or trading support
- Deep knowledge of brokerage, trading, retirement plan regulations, and wealth management strategies
- Demonstrated ability to handle complex and escalated client issues
- Proven ability to coach and train associates
- Strong PC skills and ability to quickly learn internal systems
- Independent, proactive, and solutions-oriented work ethic
- Bachelor’s degree required; Business or Finance preferred, or equivalent experience in financial services
Responsibilities
- Assist with onboarding and training new hires to ensure efficient, compliant procedures and high-quality client experiences
- Handle complex and escalated client calls, including research, coordination, and timely resolution in partnership with Supervisory Managers and cross-functional teams
- Serve as a Principal on staff and complete Best Interest Profile supervisory reviews and other required supervisory functions
- Conduct fraud verification processes and required second-level reviews in accordance with policy
- Address client account questions and concerns in accordance with FINRA and SEC guidelines
- Conduct call monitoring and monthly call reviews to ensure service excellence and regulatory adherence
- Provide ongoing coaching to associates and advisors to strengthen wealth management conversations
- Identify trends from escalations, quality reviews, and exceptions; recommend process and training improvements
- Develop and maintain job aids, training materials, and team communications in partnership with leadership
- Act as a subject matter expert for the team and provide ongoing guidance and support
- Complete outbound calls as required by business needs
Benefits
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
