Lead Area Health Information Specialist
About The Position
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Requirements
- High School Diploma or GED
- Willingness and ability to travel frequently within the Appalachia region
- Proficiency with computers, email systems, EMRs, and general office equipment
- Ability to maintain strict confidentiality and adhere to HIPAA regulations
- Prior healthcare, medical office, HIM, or ROI experience required
Nice To Haves
- Experienced in leading or supporting a small team (strongly preferred)
- Motivated to grow within a healthcare or medical records environment
- Experienced with ROI and EMR systems (required)
- Supervisory or lead experience strongly preferred
Responsibilities
- Provide on-site coverage across multiple hospital locations, adjusting schedules based on regional needs, call-offs, PTO coverage, and workflow corrections
- Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff
- Act as a liaison between facility staff and company leadership, ensuring strong client relationships
- Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively
- Support strategic initiatives aimed at improving productivity, workflows, and service quality
- Oversee daily medical record operations to ensure accuracy, HIPAA compliance, and timely delivery of information
- Serve as a key resource for complex, urgent, or escalated requests
- Process medical record and ROI requests accurately, timely, and with strict confidentiality
- Manage high-volume inbound and outbound calls from patients, providers, and requestors
- Provide status updates, resolve inquiries, and escalate complex issues when appropriate
- Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs
- Review requests, date-stamp documents, and upload information into HealthSource
- Monitor queues (HealthSource), shared drives, fax queues, and medical records email to ensure timely processing
- Scan documentation and update EMRs accurately
- Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling
- Assist walk-in patients requesting records by verifying identity and processing disclosures
- Monitor and complete patient transfers throughout the day
- Perform high-level data entry and support quality assurance processes
- Manage inventory and supplies to ensure uninterrupted workflow
- Maintain working knowledge of facility software systems and site-specific workflows
- Support productivity standards and help minimize operational risk across the region
- Ensure adherence to HIPAA and privacy regulations at all times
- Uphold company and customer codes of conduct
Benefits
- Datavant DHISC training
- Hands-on, role-specific training during the first 30 days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
