Lead Arcade Attendant

Showboat Hotel & Island Waterpark•Atlantic City, NJ

1d•Onsite

About The Position

Responsible for serving as the primary floor leader and shift authority directly beneath the Arcade Supervisor. This role is responsible for leading frontline arcade staff, ensuring smooth daily operations, delivering excellent guest experiences, and maintaining operational standards throughout the shift. The Arcade Lead acts as Manager on Duty when the Arcade Supervisor is not present and provides hands-on leadership while actively working on the floor.

Requirements

Must be 18 years of age or older
Ability to read, write, speak, and understand English
Strong communication and problem-solving skills
Ability to lead by example in a fast-paced environment
Comfortable handling cash, guest interactions, and minor conflict resolution
Work flexible schedule including nights, weekends, and/or holidays as needed
High School diploma/GED or equivalent education
Previous experience in an arcade, entertainment venue, retail, or hospitality setting

Nice To Haves

Prior lead or supervisory experience preferred

Responsibilities

Lead, coach, and support Arcade Attendants during assigned shifts
Act as the go-to leader for staff questions, guest issues, and operational needs
Assist with training new hires and cross-training team members
Model professional behavior, guest service excellence, and company values at all times
Communicate shift updates, issues, and performance feedback to the Arcade Supervisor
Serve as Manager on Duty (MOD) when assigned or when the Supervisor is unavailable
Ensure arcade games, attractions, and redemption areas are clean, safe, and operational
Monitor game performance, report malfunctions, and coordinate with technicians
Enforce safety procedures, cash handling policies, and company standards
Assist with opening and closing procedures, including checklists and reporting
Deliver a fun, engaging, and safe guest experience at all times
Handle guest concerns, disputes, refunds, and service recovery professionally under the supervision of the Arcade Supervisor or Arcade Manager
Promote arcade programs, parties, specials, and loyalty offerings
Maintain a positive, energetic presence on the floor
Assist with cash handling, game card system, and redemption inventory controls
Verify staff adherence to cash policies and loss prevention procedures
Support merchandising standards and prize stock organization
Performs other related duties as assigned by Management.