Lead Application Support Engineer

DTCC•Coppell, TX

1d•Hybrid

About The Position

The Development family is responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Lead Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 6 years of experience in the job or related position OR a Master’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 4 years of experience in the job or related position.
Key Technologies requirements: Java/J2EE, IBM Integration Bus/IBM ACE, IBM WebSphere Message Queue, Linux/Windows Scripting, Splunk, Bitbucket/Jira/Git, Database Querying, SNOW/ITIL, Autosys, OpenShift Container Platform
Key Platform experience: Linux/Unix, AWS
Domain knowledge: Finance and Securities

Responsibilities

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from ongoing audits
Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide input into the design and development stages of applications
Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately