Lead Application Support Engineer

DTCC • Coppell, TX

1d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Fluid in FIS Integrity application functionality particular emphasis on contract administration, cash management, payment processing, and accounting.
• Strong verbal and written communication skills
• Ability to work directly with Treasury end users and translate loose requirements into Integrity-based functional solutions
• Ability to work directly with banks to discuss file formats where needed
• Understanding of ISO20022 standards as relates to Statements and Payments
• Understanding of software development lifecycle including understanding of Testing Strategy and Test Script development
• Ability to write SQL queries a plus
• Knowledge of ATS & Echos preferred, with ATS expertise a plus
• Crystal Reports knowledge a plus

Responsibilities

• Designing and developing solutions in FIS Integrity and ATS applications
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and escalate to as needed
• Validate and submit responses to requests for information from onging audits
• Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees