Lead Application Analyst
About The Position
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Short Description Cooper is excited to offer the opportunity for a new team member focused on IT Service Delivery. This role will be key in managing the relationship with our Service Desks, maintaining the day-to-day incident and maintenance work of our Epic Service Delivery team, and driving service level metrics across the department. We are looking for a seasoned analyst who would be responsible for: In conjunction with management, relationship management with our Service Desk partners ensuring metric compliance and ticket management/resolution. Day-to-day management of workload for the Epic Service Delivery team, including facilitating intake of new opportunities to support the application teams. Reporting and dashboard creation to support IT department objectives within the ITSM platform. Department Champion: improve the experience for IT within the ITSM platform, making suggestions that will improve, streamline, or introduce new workflows. Organization Champion: speak up, share ideas, and best practices on processes we could improve upon internally in service of our user base.
Requirements
- Ability to work independently.
- Ability to communicate effectively.
- Attention to detail.
- Experience managing team workloads.
- 6-10 years
Nice To Haves
- Experience with ServiceNow platform would be highly sought.
- 7-10 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
- Bachelors Degree in Business, Data Analytics, Information Technology/Systems, Healthcare.
- 7-10 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
- ITIL v3 or above certificate preferred.
- ServiceNow Certified System Administrator certificate preferred.
- Epic certification(s) a plus.
- Healthcare experience in hospital, medical practice, or health system preferred.
- Application specific certification/proficiency within 90 days of hire if applicable required.
- Excellent written and verbal communication.
- Ability to effectively translate IT terminology and processes with key stakeholders.
- Strong customer service skills.
- Ability to multitask in high pace work environment.
Responsibilities
- In conjunction with management, relationship management with our Service Desk partners ensuring metric compliance and ticket management/resolution.
- Day-to-day management of workload for the Epic Service Delivery team, including facilitating intake of new opportunities to support the application teams.
- Reporting and dashboard creation to support IT department objectives within the ITSM platform.
- Department Champion: improve the experience for IT within the ITSM platform, making suggestions that will improve, streamline, or introduce new workflows.
- Organization Champion: speak up, share ideas, and best practices on processes we could improve upon internally in service of our user base.
Benefits
- Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
- attractive working conditions and opportunities for career growth through professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
