Lead Animal Program Coordinator (Case Coordinator)

City of San Antonio•78227, TX

6d•Onsite

About The Position

Under general supervision, this position is responsible for assisting the supervisor with the day-to-day operations and oversight of an assigned team. The role ensures that staff's daily tasks are completed in compliance with Animal Care policies and protocols. This position will perform routine administrative duties, schedule surgery and wellness appointments, and handle client communication regarding medical services. The Lead Animal Program Coordinator exercises functional supervision over assigned staff.

Requirements

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Three (3) years of professional animal handling experience.
Two (2) years of customer service experience.
Valid Class "C" Texas Driver's License.
Ability to perform all essential functions of the position with or without accommodations.

Nice To Haves

Bilingual (English/Spanish)
Customer service experience in a public service environment
Experience working in a high volume spay/neuter clinic setting

Responsibilities

Communicates pertinent information to ensure efficient daily operations to department staff members and other division leads.
Assists with training, teaching classes, and completing evaluations of new employees.
Ensures the staff's daily assigned tasks are performed and policies and protocols are enforced or assists as needed.
Aids supervisor with creating and/or implementing new/efficient procedures.
Oversees off-site functions including communicating with partners, transporting pets, maintaining City of San Antonio vehicles and equipment and facilitating proper cash handling when applicable.
Works with team supervisor to develop and improve events, programs, and processes.
Communicates with customers in person and receives and responds to customer inquiries via email, fax, phone, or social media platforms.
Addresses customer concerns and grievances and authorizes allowable requests for services and special accommodations.
Provides safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotion events.
Assists in monitoring the medical/behavioral status of animals and performs health care activities related to assigned animal shelter program.
Cleans and sanitizes kennel area, equipment, and outside areas of grounds.
Maintains and monitors inventory of adoptable and transferable animals, equipment, and supplies.
May be required to perform cashiering duties related to Animal Care Services.
Performs routine administrative duties.
Frequently performs direct communication, off-site travel to functions and the ability to clean/sanitize equipment and ground areas.
Lifting animals weighing in excess of 50 pounds will be accomplished through team lift.
Performs related duties and fulfills responsibilities as required.