Lead Analyst, Technology & Executive Services
About The Position
As a Lead Analyst, Technology & Executive Services, you’ll be part of our Information Technology team working as a hybrid employee. You’ll provide proactive, high-touch support for C-suite leaders and Executive Committee members. You will serve as the primary technical partner for mission-critical Charlotte office engagements and other executive events as required. You will support executive meetings and events with stable AV, collaboration, endpoint, connectivity, and room technology performance. You will travel as required to support executive meetings, CEO initiatives, and key stakeholder events. You will troubleshoot complex hardware, software, mobile, telecommunications, connectivity, and AV issues with minimal disruption. You will maintain endpoint readiness through PC health checks, patching coordination, backups, lifecycle management, and system updates. You will support endpoint security, Active Directory, access permissions, mobile device security, and enterprise policy adherence. You will coordinate executive technology initiatives, including device refreshes, workstation standards, mobile deployments, and special projects. You will provide training and guidance to improve executive productivity and adoption of collaboration tools. You will maintain process guides, runbooks, offboarding procedures, service standards, meeting records, and knowledge articles. You will track support activity, incidents, meeting requests, and priorities using IT systems, dashboards, and reporting tools. You will partner with IT, infrastructure, facilities, HR, AV teams, and vendors to resolve issues and improve support consistency. You will recommend improvements in AV, endpoint, collaboration, and executive technology services. You will apply continuous improvement practices, including Lean Six Sigma concepts, to strengthen service quality and efficiency. You will maintain confidentiality, discretion, and sound judgment with sensitive executive and business information.
Requirements
- Undergraduate degree with 8–10 years of relevant experience, or graduate degree with 6–8 years; equivalent experience may be considered.
- Experience supporting senior executives in a high-touch, high-visibility technology environment.
- Proficiency with Microsoft 365, Teams, Windows, iOS, macOS, SharePoint, ServiceNow, Active Directory, enterprise applications, MDM, imaging, and endpoint tools.
- Knowledge of Exchange, hybrid email, endpoint security, access management, device lifecycle, and enterprise IT operations.
- Experience supporting AV systems, executive meeting spaces, collaboration platforms, and in-person, hybrid, or remote events.
- Strong troubleshooting, prioritization, communication, and executive-facing service skills.
- Professionalism, discretion, integrity, and executive presence when handling sensitive information.
- Ability to work in an on-site critical support role with partial virtual or remote support as needed.
- Ability and willingness to travel for executive meetings, CEO initiatives, and key stakeholder events.
Nice To Haves
- Preferred 1–3 years of leadership or functional guidance experience.
- Lean Six Sigma or related process improvement experience preferred.
Responsibilities
- Provide proactive, high-touch support for C-suite leaders and Executive Committee members.
- Serve as the primary technical partner for mission-critical Charlotte office engagements and other executive events as required.
- Support executive meetings and events with stable AV, collaboration, endpoint, connectivity, and room technology performance.
- Travel as required to support executive meetings, CEO initiatives, and key stakeholder events.
- Troubleshoot complex hardware, software, mobile, telecommunications, connectivity, and AV issues with minimal disruption.
- Maintain endpoint readiness through PC health checks, patching coordination, backups, lifecycle management, and system updates.
- Support endpoint security, Active Directory, access permissions, mobile device security, and enterprise policy adherence.
- Coordinate executive technology initiatives, including device refreshes, workstation standards, mobile deployments, and special projects.
- Provide training and guidance to improve executive productivity and adoption of collaboration tools.
- Maintain process guides, runbooks, offboarding procedures, service standards, meeting records, and knowledge articles.
- Track support activity, incidents, meeting requests, and priorities using IT systems, dashboards, and reporting tools.
- Partner with IT, infrastructure, facilities, HR, AV teams, and vendors to resolve issues and improve support consistency.
- Recommend improvements in AV, endpoint, collaboration, and executive technology services.
- Apply continuous improvement practices, including Lean Six Sigma concepts, to strengthen service quality and efficiency.
- Maintain confidentiality, discretion, and sound judgment with sensitive executive and business information.
Benefits
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Competitive salary
- Comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
