Lead Analyst, Talent Digital Enablement

Chick-fil-A, Inc. • Atlanta, GA

3d • Hybrid

About The Position

The Lead Analyst, Talent Digital Enablement, serves as a technical expert, project leader, and owner for Product Support Strategy within the People department. This role is responsible for supporting the evolution of our digital talent landscape, specifically focusing on Careers, Performance, Development, Succession, & Talent Acquisition. By leading technical projects and focusing on continual improvement, this individual ensures our systems—including Workday, iCIMS, and emerging AI technologies—are optimized to support Chick-fil-A’s staff and talent strategies.

Requirements

• Consulting Skills
• Analytical Mindset
• Effective prioritization skills for projects and operations tasks
• Ability to build strong relationships with technical and business partners
• Proactively identify issues and recommend solutions/strategies to resolve issues

Nice To Haves

• Workday Implementation Experience
• iCIMS Implementation Experience
• AI Implementation Experience

Responsibilities

• Lead digital projects, including the testing and training strategy.
• Partner with Product Leads to provide technical consultation and testing support for multiple systems.
• Responsible for finding opportunities and building processes/structure to automate or simplify work.
• Consult to the business to define and capture requirements, translating them into technology options and system design.
• Understand the business team’s needs and build a strategy to enable a scalable support model for systems and operational processes.
• Participate in evaluating and testing new technology or services for the overall product portfolio. Manage vendors to ensure quality work.
• Collaborate with peers and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution.
• Point person for day-to-day error handling and system questions from stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior