Lead Analyst, Supply Chain Systems

GXO Logistics • High Point, NC

5d

About The Position

The Lead Analyst, Supply Chain Systems supports information systems for Warehouse Management Systems (WMS), performs service management processes, maintains client relationships, and configures systems. The role writes specifications for new development and system enhancements and performs or coordinates quality assurance testing under the direction of senior analysts and managers.

The position also participates in business development, supports system implementations and upgrades, develops implementation plans, trains users, and provides ongoing and post-implementation support. It works with end users and operations teams on testing, system configuration, and data-related issues.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent related work or military experience.
• At least 4 years of experience with WMS development and implementation.
• Implementation and support experience with web-based applications, WMS, Transportation Management Systems (TMS), and small parcel shipment systems.
• Expertise and experience in at least one of these business disciplines: supply chain management, warehousing, transportation, or distribution.
• Experience using SQL for data analysis, extraction, troubleshooting, and reporting.
• Thorough understanding of information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design.

Nice To Haves

• Master’s degree.
• Oracle SQL programming experience.
• 5 years of experience with WMS development and implementation.
• Knowledge of formal systems development methodologies.

Responsibilities

• Participate in business development by analyzing client requirements and determining system fit and customizations.
• Create proposals, gather supporting data for cost estimates, and present GXO capabilities and solutions to prospective clients.
• Support project managers during system implementations and upgrades and provide continuing support.
• Develop documented implementation plans, configure systems, train users, and provide post-implementation support.
• Create detailed functional specifications for modifications, defect corrections, enhancements, and user documentation.
• Perform process and data modeling and integrated quality assurance testing on system changes before release to key users.
• Work with end users to conduct user acceptance testing on system changes before release to the field.
• Train power users on system use and provide system configuration site support to distribution centers and the operations center.
• Resolve data-related problems with logistics information systems.
• Support information systems for WMS, perform service management processes, maintain client relationships, and configure systems.

Benefits

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Life insurance.
• Disability coverage.
• Paid time off.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior