Lead Analyst, Operations Technology (Hybrid Schedule)

Eversource Energy•Southborough, MA

11h•Hybrid

About The Position

Responsible for the ongoing maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes leading teams in one or more of the following areas: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Will serve as a subject-matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies. Will lead other subject-matter experts who will be participating in one or more functional teams.

Requirements

Subject-matter expert in one or more utility operations technology areas
Knowledge of and experience with systems development methodologies and project management
Knowledge of the applications development and support process
Excellent communication and presentation skills required
Broad knowledge of technologies and technology issues, with experience in technology change management
Bachelor’s degree, or the equivalent combination of education and related experience
Minimum of 8 years of electric and/or gas utility or related experience is required
Must have a solid conceptual knowledge of Information Technology

Nice To Haves

Master’s degree is desirable
Project management education/experience desirable
Five (5) years in a management and/or leadership capacity is highly desirable

Responsibilities

Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
Establishes and maintains a cross-functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end-to-end process testing.
Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
Escalates any failures in testing to IT team; coordinates retesting with BSG.
Approves test results, and ensures evidence is documented on team site.
Partners with IT team to develop end-user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
Partners with IT team to coordinate releases with System Operations Centers.
Collects field feedback from users after release to identify any new issues or unexpected results; escalate to IT team to troubleshoot issues.